Jcpenney Portraits Complaints and Reviews

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  • Customers like
    • Close to home1
  • Customers don't like
    • Customer service8
    • Professionalism2
    • Quality2

  • 23 hours ago
  • Photography
  • Glendale, California
  • Staff
  • 6
  • REVIEW RATING 4/5

This on May 27, around noon. I was on my daily walk dressed in tennis shoes, sweats and a ball cap. I went into the photo studio in Glendale to look at the sample pictures and was asked by the clerk Prscilla if I needed help and I told her no, I'm just looking. I guess that wasn't good enough because she then asked me what I was looking for and I asked her If it was alright that I looked at some... Read more

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Took two hours from start to finish, very rude, horrible pictures!! Add comment

Not only did everybody in the place have an attitude, its now been 2 wks & we still haven't received our pictures. They really shouldn't tell people 7-10 business days & it ends up taking 2-3 weeks. Add comment

  • May 17
  • Photography
  • Bessemer City, North Carolina
  • Walk Ins Service
  • 18
  • REVIEW RATING 3/5

There is a sign in the store that says "walk ins welcome," but i felt everything except welcome. She told me she had tp service her appointments first, i agreed because i understand. She reitterated it 5 times, as if i don't get it. Then she explained that shes booked all day and i might have to wait 3 hours until the next available appt. I reminded her that there is a sign outside that walkins... Read more

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  • May 03
  • Photography
  • Houston, Texas
  • Family Pictures
  • 46
  • REVIEW RATING 4/5

Absolutely awful experience i will never go back!! We arrived 20 minutes early for our appointment and the lady who came up to us was extremely rude. I had planned on gettingy family pics done (2 adults and 2 kids) when she informed us we wouldnt have time for a family shot when I made a appointment for this and it was the whole reason we went. The lady rushed us to change the kids then rushed... Read more

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  • Apr 17
  • Photography
  • Eden Prairie, Minnesota
  • Positive Experience
  • 70
  • REVIEW RATING 4/5

We visited our JCP studio a couple weeks ago for some Easter photos of the kids and family. The photographer took the time to ask what we wanted and made some great suggestions as far as backgrounds and props. They also allowed us to change the kids clothes and then took some more photos. I love our photographer Julie. She is very good with our kids and we all had a fun time. This was reflected... Read more

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  • Apr 08
  • Photography
  • South Amboy, New Jersey
  • Christening Photo Appointment
  • 1
  • 1
  • 90
  • REVIEW RATING 4/5

More than a year ago I booked an appt. for my daughter's Christening photo, was FIVE (5) MINUTES late with a four year old child and a 2month old baby on hand.When we arrived, one of the staff very rudely and blatantly told us to come back and make another appt. bec. we are late. WOW!No consideration at all!Then a few days ago I scheduled a photo session for my daughter who's now 18mos. I called... Read more

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  • Apr 06
  • Photography
  • Miami, Florida
  • Photo Appointment
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

By far the worst customer service i have ever seen in the history. a)booked an appointment for daughter's photos - arrived 20 minutes early, they said "have to wait 40 minutes to 1 hour" , ended up waiting 1 hour 20 minutes b) wrote a complaint email to customer service c)they wrote back saying somebody will be in touch with me d) they did not even bother to call me e) employees eat their... Read more

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  • Mar 28
  • Photography
  • Pasadena, California
  • Photoshoot
  • 70
  • REVIEW RATING 4/5

I recently had a HORRIBLEexperience at jc penney portraits Arcadia CA. The rep who was taking my kids pictures didn't even try to make my youngest child smile it seemed as if they were inexperienced. In the middle of our photo shoot two reps decided to look for props and walk right in the middle of our shoot while we Re having a terrible time trying to make my youngest child smile. We hardly got... Read more

Was this review helpful? 0 1

I was having my family Easter pictures made and the guy on Sunday night shift at 3pm was HORRIBLE. I have never been so unhappy out of the 7 years I have taken my family pictures at jcpenney on Shackelford. I was over charged didn't get but one pose with my son. I had to come up with every pose, he was horrible with the kids, and he pretty much assigned me to his job. Add comment

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