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  • Customers like
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    • Customer service8
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  • Sep 29
  • Photography
  • Boynton Beach, Florida
  • First Birthday Pictures Failed
  • 20

Nothing out of ordinary in terms of photos; very high price for the quality of the pictures; hidden prices like the sitting fee; not enough and poor quality of props; borring and common choices of background; 180$ for a CD that I will get in about 2 weeks with variation of the same 19 pictures. I couldn't even get a picture sent to my email. I will get the CD 10 days later after my baby's first... Read more

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I'm beyond pissed! I paid for my pictures on September 12th, 2015. Today is September 26th, 2015! No one has any idea why I haven't received them! Add comment

I have been waiting since 2:30 for my 2:40 appointment. It is now 3:07 pm. I've got 5 kids and 2 grandparents here waiting. Please don't overbook--book 3 appointments for entire day not in one hour period! Add comment

  • Sep 14
  • Photography
  • Madison, Wisconsin
  • Jcpenney Portraits Service
  • 22

Sorry, I'm not complaining--there was just nowhere to put a decent review that I could find--yelp didn't have a listing for the store here. JC Penney was excellent for portraits! Our photographer took a lot of time with my son for senior portraits--we weren't able to get him in for months with a local photographer and I hadn't made an appointment enough ahead of time. We got the appointment... Read more

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Horrible. We madr an appointment for a photo session with our 3 month baby and waited over an hour before leaving. It's tough keeping an infant happy for an hour while waiting in a small hot room. No customer service. Add comment

  • Sep 09
  • Photography
  • Naperville, Illinois
  • Jcpenney Portraits Appointment
  • 23

Same scenario. Late by 4 min and they skipped my appt! Even though I was standing at the desk! They had already been started into another session,that was clearly a walk in, or it would Jane men at least 15 minutes passed my apt time, if not. That was the first time, and for some reason still thought I'd give it another try. I mean, who knew. .maybe it's the most fantastic children... Read more

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  • Aug 17
  • Photography
  • Greenville, New York
  • Jcpenney Portraits
  • 39

I am a client for 5 years and it had never received so awful attention since we come they showed themselves rude with little professionalism... the photographer talles 2 times every photo i think they Washington in a hurra because they clase early no Sunday..tartera topo a picture they try yo sell us the photo but se can't huy because was so Guly..I know something ir is haré to get the mida... Read more

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  • Aug 14
  • Photography
  • Edinburg, Texas
  • Jcpenney Portraits Children Photography
  • 32

On 7th August 2015 at 2:00pm I had an appointment at the portrait studio inside Jc penny for my daughter . The Branch which is located in Trenton off 281 Edinburg. The staff who was taking my daughters pictures was very rude , wasn't making any effort to take good picture and while I was finishing the payment she was telling her co worker to make sure she doesn't have to ever work on Saturday... Read more

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Jcp portraits customer service is awful! I was a regular but I will go somewhere else from now on. Don't waste your time or money with them. Add comment

I was never informed that the studio is closed on Tuesdays. So I made a 40 minute drive one way with a 6 month old just to find out they are closed and JCP staff doesn't have access to the pictures to get them because they are locked up...these are pictures I have already paid for. Called customer service and was basically just apologized to and nothing more. I will not be a returning customer. Add comment

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