Jcpenney Portraits Complaints and Reviews

1.8
  • Close to home1 votes
  • Customer service6 votes
  • Quality2 votes
  • Professionalism1 votes
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  • Mar 02
  • Photography
  • Annapolis, Maryland
  • Photo Appointment
  • 16
  • REVIEW RATING 5/5

I recently had a very unpleasant experience at the portrait studio in Annapolis, MD. We have been going to have our children photographed here for three years, were part of the "JCP Portrait Club", and always had a somewhat positive experience. This changed dramatically on two recent visits, February 12th, and February 28th. I don't know if there is new management, or no management, but it is... Read more

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Unprofessional, props falling apart, stained backdrops (had reprints made because I thought there was ink or something on photos. The photographer finally cleared it up for me that it was just a stain on the backdrop.really!?? Never going back to jcp portraits Add comment

  • Feb 09
  • Photography
  • Portage, Michigan
  • Portrait Session
  • 56
  • REVIEW RATING 4/5

We recently had a family session and I must say, I was extremely disappointed. The photographer rushed us through different poses which I wasn't too upset about. She seemed like she knew what she was doing and some of the poses seemed like they would look good. Our real disappointment started when we reviewed our photographs. It was clear that the photographer didn't confirm that any of the... Read more

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  • Jan 09
  • Photography
  • Northbrook, Illinois
  • Cd Photo Album
  • 103
  • REVIEW RATING 3/5

Went there for a session. Ordered a CD with images for $89 to get all pictures. CD came 2 weeks later as promised Picked it up in the store, brought home, does not work! Tried 3 diff laptops with the same results. 2 of them don't read it at all, another one thinks that it's a blank DVD. Major fail!!!! Will be taking it back and wasting more of my time. Will not be using this service again... Read more

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  • Dec 26, 2014
  • Photography
  • Wayne, New Jersey
  • Photoshoot Appointment
  • 94
  • REVIEW RATING 4/5

Appointments mean nothing; I waited nearly 90 minutes after my scheduled appointment before being called. They say delays happen because sometimes smaller children are not always cooperative. Hmmmm, I can see why no one would ever expect that to be the case, and therefore not schedule accordingly. The up selling they do to get you to spend more money is expected although unwelcome, but what they... Read more

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  • Dec 26, 2014
  • Photography
  • Billings, Montana
  • Photos
  • 60
  • REVIEW RATING 4/5

I took my 4 1/2 year old and 6 month old to JCPenney Portrait Studio in Billings, MT at Rimrock mall. They were way behind schedule, and we ended up waiting about a half an hour for our photo shoot. My 6 month old had pretty much lost her patience after having to wait, and was fussy for the shoot. Then, we had to wait almost another hour because the person who was supposed to be editing our... Read more

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  • Dec 22, 2014
  • Photography
  • Colton, California
  • Photographer
  • 47
  • REVIEW RATING 3/5

I was very disappointed the thermostat was provided in the purchase do you at Moreno Valley Mall the girl that took the pictures with unprofessionalshe took many pictures and all the pictures that she took I did not like the kids weren't even looking at the camera and they were sloppyits hard as it is getting the baby ready in trying to take them to take pictures while she never even tried for... Read more

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  • Dec 20, 2014
  • Photography
  • Evansville, Indiana
  • Photo Appointment
  • 59
  • REVIEW RATING 4/5

In the past we were told that we needed to make a separate appointment if we had change of clothes. So I made two appointments. When I got a reminder call from the staff she rude and the manager was rude as well and they said no change of clothes. When I called the corporate office they said one change of clothes was allowed. East land Mall Evansville, IN In the past we were told that we... Read more

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  • Dec 13, 2014
  • Photography
  • Peoria, Illinois
  • Photo Appointment
  • 95
  • REVIEW RATING 4/5

Had appnt was 4 mins late and everyone was rude and giving me dirty looks was told I was to come 10 to 15 mins ahead of my appnt, I was never told that I booked appnt online and took the reminder call myself and was told only one outfit because they are 15 min slots, said no problem. Then when I get there they say 10 mins slots and your appnt is almost over. I have a 3 yr old and live almost 1 hr... Read more

Was this review helpful? 1 1

  • Dec 12, 2014
  • Photography
  • Lone Tree, Colorado
  • Cd Album
  • 70
  • REVIEW RATING 4/5

JC Penney portrait studio in Park Meadows mall is horrible. We've had great experiences with other JCP studios in the past but this was our first at Park Meadows and I recommend STAY AWAY! - we were misquoted over the phone and charged almost double after our pictures were taken - we purchased a CD album and got home and there was no pictures on the CD. - returned and were offered some free... Read more

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