Jcpenney Portraits Complaints and Reviews

1.7
  • Close to home1 votes
  • Customer service8 votes
  • Professionalism2 votes
  • Quality2 votes
Is this your company?
Please check our
business solutions
Submit review about this company 

  • Apr 17
  • Photography
  • Eden Prairie, Minnesota
  • Positive Experience
  • 23
  • REVIEW RATING 4/5

We visited our JCP studio a couple weeks ago for some Easter photos of the kids and family. The photographer took the time to ask what we wanted and made some great suggestions as far as backgrounds and props. They also allowed us to change the kids clothes and then took some more photos. I love our photographer Julie. She is very good with our kids and we all had a fun time. This was reflected... Read more

Was this review helpful? 1 0

  • Apr 08
  • Photography
  • South Amboy, New Jersey
  • Christening Photo Appointment
  • 1
  • 1
  • 53
  • REVIEW RATING 3/5

More than a year ago I booked an appt. for my daughter's Christening photo, was FIVE (5) MINUTES late with a four year old child and a 2month old baby on hand.When we arrived, one of the staff very rudely and blatantly told us to come back and make another appt. bec. we are late. WOW!No consideration at all!Then a few days ago I scheduled a photo session for my daughter who's now 18mos. I called... Read more

Was this review helpful? 0 0

  • Apr 06
  • Photography
  • Miami, Florida
  • Photo Appointment
  • 29
  • REVIEW RATING 4/5

By far the worst customer service i have ever seen in the history. a)booked an appointment for daughter's photos - arrived 20 minutes early, they said "have to wait 40 minutes to 1 hour" , ended up waiting 1 hour 20 minutes b) wrote a complaint email to customer service c)they wrote back saying somebody will be in touch with me d) they did not even bother to call me e) employees eat their... Read more

Was this review helpful? 0 0

  • Mar 28
  • Photography
  • Pasadena, California
  • Photoshoot
  • 46
  • REVIEW RATING 4/5

I recently had a HORRIBLEexperience at jc penney portraits Arcadia CA. The rep who was taking my kids pictures didn't even try to make my youngest child smile it seemed as if they were inexperienced. In the middle of our photo shoot two reps decided to look for props and walk right in the middle of our shoot while we Re having a terrible time trying to make my youngest child smile. We hardly got... Read more

Was this review helpful? 0 1

I was having my family Easter pictures made and the guy on Sunday night shift at 3pm was HORRIBLE. I have never been so unhappy out of the 7 years I have taken my family pictures at jcpenney on Shackelford. I was over charged didn't get but one pose with my son. I had to come up with every pose, he was horrible with the kids, and he pretty much assigned me to his job. Add comment

  • Mar 18
  • Photography
  • North Tonawanda, New York
  • Photo Appointment
  • 16
  • REVIEW RATING 4/5

I have been taking pictures at this location for the last 6 months, with my baby. The first 3 times the pics were decent, and the service was neutral. The last 2 times I hated the pics. I figured I'd give them one last shot especially since there the cheapest around here, but I guess its true you get what you pay for. I arrived a half hour early for my appt, and the photographer said she had one... Read more

Was this review helpful? 0 0

  • Mar 02
  • Photography
  • Annapolis, Maryland
  • Photo Appointment
  • 96
  • REVIEW RATING 5/5

I recently had a very unpleasant experience at the portrait studio in Annapolis, MD. We have been going to have our children photographed here for three years, were part of the "JCP Portrait Club", and always had a somewhat positive experience. This changed dramatically on two recent visits, February 12th, and February 28th. I don't know if there is new management, or no management, but it is... Read more

Was this review helpful? 3 0

Unprofessional, props falling apart, stained backdrops (had reprints made because I thought there was ink or something on photos. The photographer finally cleared it up for me that it was just a stain on the backdrop.really!?? Never going back to jcp portraits Add comment

  • Feb 09
  • Photography
  • Portage, Michigan
  • Portrait Session
  • 1
  • 1
  • 118
  • REVIEW RATING 4/5

We recently had a family session and I must say, I was extremely disappointed. The photographer rushed us through different poses which I wasn't too upset about. She seemed like she knew what she was doing and some of the poses seemed like they would look good. Our real disappointment started when we reviewed our photographs. It was clear that the photographer didn't confirm that any of the... Read more

Was this review helpful? 0 0

  • Jan 09
  • Photography
  • Northbrook, Illinois
  • Cd Photo Album
  • 159
  • REVIEW RATING 3/5

Went there for a session. Ordered a CD with images for $89 to get all pictures. CD came 2 weeks later as promised Picked it up in the store, brought home, does not work! Tried 3 diff laptops with the same results. 2 of them don't read it at all, another one thinks that it's a blank DVD. Major fail!!!! Will be taking it back and wasting more of my time. Will not be using this service again... Read more

Was this review helpful? 0 2

Had an experience with Jcpenney Portraits?

Write a review
Did not find what you were looking for?
 
×
You are reading about Jcpenney Portraits.
Filing a new complaint about
×