Contact Jcpenney Portraits Customer Service

I had an outdoor photo shoot that came with one free digital image. I was not given an option to select the 1 image on line.

The only options were to purchase a package.
I spoke with 2 different customer service representatives and neither were helpful and gave 2 different answers.

Spoke directly with the store I did the shoot with and they said they didnt handle on line orders and theyd mention it to the higher ups. I never heard back and when I called back they said they had not heard anything from management yet.

I was cancelled the day before my booking due to staff shortages. Fine I understand.

They said to call back to reschedule and I tried to twice and both times Chris refused to do so. He was laughing and talking with someone else half the time I didnt even know if he was talking to me. All I wanted was another day and he refused. I had been a customer for 25 years and was just asking to reschedule like Chriss phone message said to do.

He Said he may or may not call me back to schedule and said corporate would have to reschedule me. So I hung up and called corporate they said Chris was being lazy and could have done it. I made an appointment at a different location.

Chris has terrible customer service at the Crossgates Mall location. He should not be allowed to speak with the public.

Dear JC Penney Photo Center,
I am writing to express my disappointment and frustration with the recent experience I had with your company's customer service. On August 19th at 4:05 pm, I had scheduled an appointment for my daughter's 2nd birthday at the Wheaton, Maryland JC Penney Photo Center with my entire family and the props that we had broughtready to capture these beautiful moments.

I am writing this letter to bring to your attention the tardy arrival of your representative and the subsequent poor customer service I received.
I had eagerly anticipated the service after waiting for a full hour from her scheduled time of arrival at 5:05 pm, as it was important for me. I had allocated time from my busy schedule to accommodate the appointment. The scheduled time for the appointment was at 4:00 pm, and although we ran a bit late and arrived at 4:10 pm, I made sure to call to report our delay. Unfortunately, no one answered the phone, and no one reached out to us prior to the appointment to let us know about any potential changes.
However, to my dismay, your representative (who claimed to be a manager of the photo center) arrived approximately at 5:10 pm, which is 70 minutes later than the scheduled time, with a rude attitude regarding the late policy.

Despite there being no one present for the next appointment slot, she refused to take a photo of us. She seemed to take pleasure in giving us a hard time and displayed a significant level of ignorance.
This delay not only disrupted my entire family's schedule, which involved a substantial amount of preparation ahead of time, but it also caused significant inconvenience. While I understand that unforeseen circumstances can lead to delays, I would have greatly appreciated proactive communication from your end to inform me about the delay and to provide a revised estimated time of arrival or even a phone call to explain the situation. Furthermore, when your representative did eventually arrive, there was a noticeable lack of professionalism and courtesy.

Instead of acknowledging the delay and apologizing for the inconvenience caused, she appeared disinterested and unapologetic. This attitude only compounded my frustration, as I had expected a higher level of customer service from a reputable company such as yours.
I want to emphasize that my intention in writing this letter is not solely to complain, but rather to bring attention to an issue that requires immediate addressing. As a customer, I place great importance on receiving timely and respectful service. When these expectations are not met, it undermines the trust I have in your company and significantly impacts my overall impression of your brand.
I kindly request that you address these concerns promptly.

It would be greatly appreciated if you could provide an explanation for the delay and the lack of communication, along with the steps you plan to take to ensure that such incidents do not recur. Additionally, I hope you will seriously consider implementing measures to enhance the training and professionalism of your representatives.
I eagerly await a timely and satisfactory resolution to this matter.

First I called for my sons 1 year memorial of his death which is August 21 to take family pictures at the gardens. I then call Friday to find out they scheduled me for in studio instead.

Didnt offer to fix the issue just offered to schedule another day. Which I didnt want to do because my son passed on August 21,2022 and this is what I wanted for my family.

So then they gave me a manger number and the number was incorrect it was a random persons number. Im just trying to let someone know about JCPenney poor customer service that I experienced.