Rockford JC Penny's has great customer focus. i had my grandchildren photography Saturday the 9 th 2017 The whole experience was great. Photography are beautiful. Staff was friendly and helpful. staff did great pictures, we loved all of them. we will diffidently go...Read more
We just went for newborn photos with our baby. We were clear that we wanted VERY FEW photos with ny husband and I in them. Instead, half the photos ended up with us instead of just the baby. The most frustrating part is neither my husband nor I are skinny people, but...Read more
I'm very disappointed with the whole photo shoot, since I got there they didn't even ask what kind of background I wanted or if I want anything I particular but either way I kept going with it because I thought either way the pictures were going to be good but I was...Read more
Jcpenney Portraits - Bad photographer
Horrible experience bad customer service. I was there on 9/10/17 not enough good pic to choose from. Some of them were blurry. Photographer not spending enough time with the girls. Very un- patience. She was getting more tired than my girls with taking just a few pics. Not friendly. I had my girls ready for nothing HORRIBLE experince.
Jcpenney Portraits - Very very unhappy
This is my very first time of being treated with so much disrespect, disdain, and hate, maybe because of my accent.... i had the most horrible experience at one of the studios and had to call customers service to complain and i got even the worst experience.... i regret being your customer for this many years.. thank you Jcpenny Portraits.
Jcpenney Portraits - Ripoff
Can not get pictures I paid for without signing a release form..WTW!! I paid give me my pictures!! When I called too find out the reason for the release the link too download my photos disappeared!!
Jcpenney Portraits - Worst service!
We waited over an hour to get my kids pictures done and we had to leave because she left us again in the back room! Worst service I've ever had! The photographers were not friendly well one was and they had no time management skills. Never going back
Brought in my 2 kids ages 23 months and 4 months to get their pictures taken. We arrived on time but weren't seen for 40 minutes later. The first four pictures she took didn't even go through because her camera wasn't even on. My 2 year old at that point was agitated...Read more
Placed order for canvas prints with promo code. Recd traditional prints. Customer service informs that placing order via phone always screws up order. Im Hopeful. She goes in to get canvas prints ordered, denied there was a promo code. Even though isaved it in my...Read more
Went to the Clackamas location .... was so excited for our family/maternity shoot ... really planned out the outfits for everyone (typical of me) sadly the photographer was out of her element & was so flat with emotion!!! I cant see myself so would expect the...Read more
What a very unprofessional and unpleasant experience at the Bradenton Jc penny portraits! We had a family of 8 set an appointment a week prior, informed the location we were a large group, received email and voicemail confirmations from them, even called them via phone...Read more
We had a family portrait appointment at Gaithersburg MD location. Our photographer was Salma. Salma is such a professional and skilled photographer. She took our ever best photos in JC Penny. She suggest us lot of different family and kids poses. Poses for big portrait...Read more
Web more Primary (no subject) Bronzley Thompson to me 1 minute agoDetails I addressed my concerns to Melody, instead of showing empathy she stated she did no wrong. My family were the last session for that studio on this particular day. Melody told us as soon as we...Read more
8:35 showed up a little late called before hand to see if it was goong to be a problem they said no come on down just use the side door . our appointment was at 8 am then the side door was locked . arrived at 8:35 and this rude female named audrey is completely not...Read more
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