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My daughter has three kids. We went to have the 3 year old done 3 months ago. The photographer sat on the floor with tbe camera and made no attempt to pose nor help our 3 year old feel comfortable (he was a bit tired after waiting for 45 minutes). We came again for the...
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2.0
#1132232
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I am highly disappointed with Your Paramas studio in the Garden State mall. Besides The odd "Rule" a similar group can not sit for more than one photo session, The way our unique situation was handled was unjust and cost you business. We are a military family separated...
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1.3
#1131221
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I had an appt scheduled for a time before the mall opened. I was told to find a door across the parking lot from a restaurant & go thru it. Then go down 2 flights of stairs & find my way thru the closed store to the portrait studio. I arrived early & attempted to...
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Anonymous
LMP

JCP doesn't own their portrait studios just an fyi

1.0
#1130728
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Jcpenney Portraits - Bad experience poor service

Jcpenney Portraits
#1135850
1.0
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This black lady at the desk @jc penny in queens center responded only to black ppl. My appointment was at 3:30 she was pushing me and pushing me off. Every black man/couple even if they arrived an hour after me! This is ridiculous
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Jcpenney Portraits - Pictures taken at the JCpenney in the Galleria Mall i

Jcpenney Portraits
#1133771
1.0
Details
The pictures were taken in a rush. The place was crowded for holiday pictures. The staff seemed overwhelmed. The camera flash wasn’t working & when it would work the photographer did not give us heads up. She was just clicking away. She would take one shot per pose regardless if we were ready or not! I am not happy with my pictures. I will not be going back!
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Jcpenney Portraits - Misleading coupon

Jcpenney Portraits
#1133707
My family and I went to have pictures taken, and I was very surprised at the cost when I went to pay. The coupon said 40% off photo purchase and $3.99 sheets. It did NOT say 40% off portrait COLLECTIONS, so I was expecting to get the 40% off in addition to the $3.99 sheets. Extremely misleading! I did buy photos, as the coupon stated, so I should get 40% off!!!
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Jcpenney Portraits - Pictures

Jcpenney Portraits
#1127021
1.3
Details
My pictures came out horrible worst experience of my life and I feel since I'm black the manger had someone else to my family pics when I seen the manager do the white families my 1 month son was not looking in the pics all our pics was horrible and I spent a lot of money getting prepared for the pic
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Taking pics in October in prep for holiday cards. Family of 3. Photographer at Roseville MN store was great (Jen). Got the kids to smile and captured some cute poses. Complaints were the process took too long. Arrived on time, got in 5 minutes later than appointment....
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Anonymous
LMP

The company forces studios to overbook. Waiting 5 minutes past appt time is not a big deal, during the holidays people wait over an hr. Usually not the employees fault, its ho...

1.6
#1119254
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Rockford JC Penny's has great customer focus. i had my grandchildren photography Saturday the 9 th 2017 The whole experience was great. Photography are beautiful. Staff was friendly and helpful. staff did great pictures, we loved all of them. we will diffidently go...
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#1099249
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We just went for newborn photos with our baby. We were clear that we wanted VERY FEW photos with ny husband and I in them. Instead, half the photos ended up with us instead of just the baby. The most frustrating part is neither my husband nor I are skinny people, but...
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3.0
#1096907
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I'm very disappointed with the whole photo shoot, since I got there they didn't even ask what kind of background I wanted or if I want anything I particular but either way I kept going with it because I thought either way the pictures were going to be good but I was...
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1.9
#1083339
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Brought in my 2 kids ages 23 months and 4 months to get their pictures taken. We arrived on time but weren't seen for 40 minutes later. The first four pictures she took didn't even go through because her camera wasn't even on. My 2 year old at that point was agitated...
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2.3
#1077240
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Placed order for canvas prints with promo code. Recd traditional prints. Customer service informs that placing order via phone always screws up order. Im Hopeful. She goes in to get canvas prints ordered, denied there was a promo code. Even though isaved it in my...
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1.2
#1065106
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Jcpenney Portraits - Family/Maternity session
Went to the Clackamas location .... was so excited for our family/maternity shoot ... really planned out the outfits for everyone (typical of me) sadly the photographer was out of her element & was so flat with emotion!!! I cant see myself so would expect the...
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#1059331
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