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2.0 Based on 88 reviews
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  • Customers like
    • Close to home 2
    • Personable 2
    • Professional 2
  • Customers don't like
    • Customer service 12
    • Professionalism 5
    • Rude employees and hateful against military 4

I went there yesterday to take pictures for my kids. It was a nightmare. I wrote a complaint to the company. The photographer was impatient and rude. His name is Jim. My kids are 3 and 2 ish. He expected them to sit and pose. They were considered "noncooperative" because they were running around. He ended the session because we fed them candies that would potentially mess the backdrop. There is not a policy about that, about foods drinks craps.... Read more

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Very disappointed and felt rushed through photo session.

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Young lady taking pictures was nice but they were busy and i feel our pictures were rushed. We were there for christmas pictures and we didn’t have any change in backgrounds for individual pictures. I had coupons which i couldn't use do to little print restrictions. I feel waited over an hour and didn’t complain and i was rushed out. I was very disappointed. Sincerely Gail Northup

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Omg... took my maternity photos here and it was absolutely tge worst. I spent 320 n it was just wasted. The employees have no respect, they apre unprofessional ,right down blatantly rude and disrespectful. My pictures where unedited even my phone did a better job.

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Horrible! Didn't use props, wasn't engaging my twins, was aggravated at them. Then another worker came she was abrupt with me said they already took 27 pictures and they only do 20. Didn't get a background change. Not 1 picture was good. They didn't even show me the pictures on the computer out of the room. They wanted me to reschedule. I said no I'm not doing that. Worst experience ever. Been there 5x prior never an issue. Trumbull ct Read more

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Jcpenney Portraits Photo Shoot Review
1 of 2

Brought my granddaughter into the Eastgate Mall, Cin., OH location on Nov. 17, 2016. Session was rushed and photographer was short, paid little attention to details and the photos were marginal. I found some acceptable and purchased. However, all the shots of the ones I wanted of her in angel wings were terrible!!! Photographer only took two shots .... and I felt rushed and she didn't really listen to what I wanted. So today, Dec. 1 I returned... Read more

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Absolutely absurd experience at JCPenney brunswick square mall East Brunswick NJ. Had an 1145a appointment for my 2 yr old twins xmas pics. I eventually walked out at 110p as i was still waiting to go in. Had 1 person ahead of me who was in process of getting there 50 min photo shoot done, I was suppose to be next but they took a walk in and said we will "fit u into the rotation" which meant in front of me who had an appointment and was already... Read more

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We had a 10:45 am appointment, scheduled online, and a voicemail confirmation for Saturday 11/26/16 at the JC Penney in 12 Oaks Mall in Novi. I knew as soon as we walked in things were not going to go well. The area was packed with people. The only customers being waited on were those ready to purchase. Finally my daughter was able to speak with someone to check in. They didn't have any record of her reservation. She offered to play the... Read more

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I had an appointment for a Sunday and reserved a space online.. go there and no record of reservation.. still got to get in for pics. Photographer asked me to look at background choices and then other photographer took away choice clipboard.. I asked for it back and the photographer asked, "which background were you thinking?" I said, "I don't know? We were only looking at the sheet for a second.. finally picked the background and waited another... Read more

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I purchased a Groupon for a free picture, up to a 10 X 13 and 3 poses on a disc for $29.99. We waited for at least an hour even though we had a sitting time. After the pictures were taken, we waited another 30 minutes to view them. The gal was playing around with the pics and added some grouping that she created so I never did see the original group. She told me it would be $99 for the disc which confused me but there were people in line and the... Read more

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