Jcpenney Portraits
Reviews and Complaints
Worest experience had, Waste of money
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Verified ReviewerRude and not helpful to new customers with questions
It happened on Saturday, April the 12th, we got to our appointment at
3 pm. When we arrived, we asked the manager, Lisa, if it would be extra charge to add a child.
We only asked if it would be extra charge not if we could add the child. She immediately changed her attitude to rude and ugly. While doing the photos we had extra questions and she was rude with her responses. When she was doing the photos of my nephew, she was getting frustrated and being a bit rough with how she wanted him positioned.
My daughter had to jump in and do the positioning because my nephew was uncomfortable.
My nephew is only 3 and has a hard time following directions sometimes. She should've been patient and not been rough with positioning him.
I felt rushed and over paid
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Verified Reviewer | Denver, ColoradoPoor photography on portrait photo
I have two WEIM rescue dogs that are both 10 years old. I decided to have a 'professional' photo of them taken so I could frame it and have it for fond memories when they are no longer with me.
The picture taken has the base board of the floor running right behind their heads. After looking at it for a month I decide it's just not acceptable and is inferior to many of the photos I have taken of them.
I wrote a letter to the manager (included a photo) and dropped it off at the JC Penny's in The Orchard, expressing me sentiments and asking how we could rectify this situation. It's been over two weeks and I have not heard back from anyone.
So poor photo and poor customer service from my perspective. Maybe posting here can get a response?
Thank you
- Quality of the portrait photo
Preferred solution: Let the company propose a solution
Not fixed
The day we were supposed to have our photos taken they not. Upon arrival the photographer informed me that she was unable to take the pictures due to canera issues.
She stated that she attempted to call but no one answered. We didn't have any missed calls. She rescheduled us for the next day. Once we arrived the couple ahead of us was just finishing up and I heard them tell the photographer that they also had an appointment scheduled for yesterday but they were not able to get pictures for the same issue.
That the photographer told them she tried to call and yet they had no missed calls. The photo session went well enough but when my mother in law went to pick up the canvas we discovered it was the wrong canvas print.
I did call the store but the manager informed me that I could come in and change out the canvas for the on I originally wanted but I would have to pay for the one that was printed if I wanted to keep it. So I have been lied to by the first photographer, the second photographer got my 20x24 canvas wrong, the manager wants to waste a perfectly good canvas in order to give me the correct canvas I ordered, let's not forget to mention all the gas I am wasting due to the errors made by the photographers!!
Never got my pictures!!!
NEVER AGAIN!!!!!
Pissed Off
They suck
Poor customer service, overbooked scheduling and poor price disclosing upfront
We booked / scheduled an appointment with the JC Penny Portraits for our 2018 Christmas card. We wanted with just our kids, who are both 15months old. Despite a scheduled appointment we were kept waiting for 1hr!
Each time I asked how much longer I was told 5-10more mins, we will call you. In fact the staff were getting irritated that I kept asking, but then they shouldn't say 5-10mins longer and get irritated when I follow up 15-20mins later! The staff should know, and I know they know, how long the process is with each person. I feel like we were strung along for an hour - if they had been up front we would have rescheduled and left. But when told 5-10mins longer each time we tried to stick it out.
By the time we were called in our kids were getting tired. We were unable to get one good picture of our one daughter. And the photographer, who I will say was generally good, was nevertheless quick to suggest that we allow the people behind us to go first and then come back in. Really!? so suggesting that 15month olds wait another 1hr is the best solution?! Suggesting that we just end the day altogether and reschedule for another day, while it would have been annoying, would have been a more practical recommendation. And I get that they need to move things along, but it was highly irritating how quickly that suggestion was raised after a 1hr wait.
After waiting for the edited pictures to view, it then took a while to get assistance again to discuss what we wanted. We really wanted to find a few decent pictures after all that effort - we selected 4 pictures for printing, which was only $10 less than paying to get all the photos digitally. Please explain that to me - they charge for a sitting fee and then high prices for each photo you want printed, or to get the digital copies. It is difficult to find JC Penny Portrait prices online, and the manner in which the price and fees are broken down feels a little deceiving and trapping.
Perhaps if we were not kept waiting for 1hr and we ended with better photos I could overlook the "it is X for the sitting, X for the digital, X if you want this, X if you want that", but to end with not 1 photo for our holiday card and a bill of $140 odd is seriously annoying. But they wait until it is all said and done before they start hitting you with all these different prices.
I even expressed numerous times that we didn't get a holiday card picture, and yet they were still pushing for me to pay an additional $90 to get the holiday edited photos.
In summary:
- Don't offer scheduled appointments with overbooking. We cannot be the first family with babies/young kids and keeping young kids waiting such long period is seriously poor customer service.
- Don't string customers along with how long the wait is - be honest so the customer can assess and decide if they want to wait or reschedule. JC Penny was frankly more concerned about not getting my $140 for the day than providing a customer satisfactory service. In the long run that's just poor business management - you got my $140 this year but I sure as *** wont be using JC Penny Portraits again in the future. So you just lost my $140 x 17years!
- Be more upfront with pricing. Don't promote yourself as affordable by focusing on the sitting fee only and then hit a person with all these additional, unjustifiably high prices after. And if you charge a separate sitting fee, the excessively high 'printing' charges just seem like highway robbery. If there was no sitting fee I would understand the high charge as there is a service element that needs to be covered. But when you split out the service element as a separate charge, the high printing fee then really makes no sense. I honestly don't even feel the packaging was explained properly - I thought they sitting fee was included in the $90 digital photo fee. I was very confused at payment when the charge was suddenly $140 incl. taxes
Preferred solution: Price reduction
COMPLAIN AGAINST THE MANAGER OF THE STUDIO
Preferred solution: Full refund
Resolved: Highly upset
Have
Well that was fun
Apparently when the JCPenney's photo specialist ordered the 5 by 7 photos she did not center our family picture. I am only asking that you please replace my 5 by 7 photos with a centered 5 by 7 photos not cutting off my husband's face. I was not able to speak to anyone concerning this issue, due to being placed on the automated cooled system for a little while. After I was unable to continue holding due to my schedule, I left my phone number to receive a call back.
I never received a call back, therefore I was never able to speak to anyone.
I would like to thank you in advance for your time and for helping me with my photo issue. You can reach me at kyohe@***.edu or (717)634-****.
Thank you,
Krista
Horrible
Complete Choas with untrained staff
I am extremely disappointed in our experience today at your studio. I understand its the holidays and fully expect it to be busy and a little chaotic, but controlled chaos is a lot different than what my family and I experienced today.
My family has been here for over 2 hours already. From the moment I walked in and stood at the register to check in it was chaos. I waited and waited over just to check in because everyone was so incredibly busy trying to figure out what to do and asking should I do this. It seemed as though there was 1 person in the whole studio who knew what to do and had the right answers but it was obvious she was busy training all the staff.
All of the staff were very friendly except our photographer should not be working with children. She was miserable and snapped at them multiple times for moving or not moving, putting their hands up or by their face, etc. She was rude and made what is supposed to be a fun family experience a disappointing and very stressful afternoon and memory. To start she mixed up our family with a set of 3 adults.
She couldn't get the camera to work more than half the time, she had to be told to take the pictures as we would just be sitting posing for minutes and than get upset they didnt turn out. She lost our entire first shoot on 1 background and over an hour later she had to take it over again and by this time my children 2 and 5 were tired, bored and getting hungry so the replacement images were terribly disappointing after putting my children through having to attempt another shoot with heShe was even more discontented and again could not get the camera to work properly and handed it to the guy who was helping get us set up. I paid over $175 with my package and groupon and in the only nice shots my neclace is stuck to my shirt and the hanger straps are exposed laying out on my chest and shoulder and thats the first thing you see when you look at the pictures that actually came out. There were an extremely limited amount of pictures that actually look like professional photographs.
Either someone's eyes are closed or not looking. When I asked if we are able to Photoshop the hanger straps in the one I liked no one knew the answer! I asked 3 people and they all had to find someone to ask. The lady who presented our pictures was nice and tried to be helpful but my coupons were lost because the photographer took them from me to put on the clipboard with my form, which was originally someone elses so it had wrong information on it too.
Unfortunately she wasnt as knowledgable about the coupons, packages, products or the club when I asked. I definitly overpaid for the services and the little pictures I did order. I feel I probably could have gotten a lot more pictures for the amount I paid. She didnt show me or try to edit and enhance the pictures, I had to ask her to do it on one of them.
This is when I asked about the pictures from the first background that werent there. For the amount of time, energy and money I put into just getting us ready, buying clothes, shoes and than the cost of the actual pictures and the experience we had at the studio it was not at all worth it and I will unlikely ever want to come back, even if I did my children will never want to go and be excited to go back and get pictures done again.
Not good at all
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I just feel bad for people who have had such sad experiences, and appreciate them taking the time. Many people must feel they are the only ones and feel bad about complaining.
All that I have read have had extremely vexing issues.
It is always helpful to know that you may have a similar problem. Sign of the times.