Jcpenney Portraits
Reviews and Complaints
Worst Portrait Experience Ever
- Entire exchange
- Lack of professionalisim
- Product was poor
Preferred solution: Let the company propose a solution
Terrible incident at a location
Didn't centre images on purpose in order to upsell us enhancements
- Entire exchange
- Poor quality of products
Preferred solution: Let the company propose a solution
Horrible Portrait Experience
Overpriced, unprofessional, unqualified
Overbooked
Spelled my child name two different ways on her picture and canvas none of the spelling is correct
Worst "portraits" ever taken.
Horrible experience
Poor Customer Service
JC Penney Portrait Studio at Main Place Mall in Santa is the absolute worst portrait studio. Cassandra is rude and does not care about customers or customer satisfaction.
The other photographers move like a snail and do not care about how many people are waiting to take pictures. Appointment times are not kept. Even though you make an appointment they are behind and all you do is wait. It's a least 1-1.5 hours after your appointment time to finally get into the studio to take pictures.
Once in the studio the photographers are poorly trained and very inexperienced. They show no emotion and really don't care if they are taking good pictures.
DO NOT GO HERE. Take pictures on your phone - they will come out better and it will save you the frustration of this horrible studio.
Highly upset
We made a appointment for 3:45pm for a family of 5, myself my husband and our 3 kids. We arrived around 3:25 I went to check in and was told we had 3 appointments ahead of us (mind you we are 15 mins before my appointment) the rep said it’ll be about 1 hr and 15 mins We will call you, okay so we walk around the mall 1 hr later we return and the rep says Oh we have about 2-3 people before you Mind you I was told that one hour ago.
I said we have a two year old in a schedule we understand things happened but really how is it that it’s still 3 people ahead of us. I kindly cancel without rescheduling during the whole process No one says sorry for the inconvenience The reps just says okay have a good day, highly disappointed with the service.
End it canceling photo session after waiting two hours
Booked photo sesion two weeks in advance
Came to photo studio and check it in
Employee could not find our name on system
Finally she said she found us and check us in for our surprise we were wiating and waiting fod 2 long hours kid one and two where tired and by the time of photo sesiob was not posible to take pictures i told the lady that because them being late two hours our kid where not confortable for photo shut in
End it cancelind after two lomg hours of waiting
Very dissapointing
Waisted our sunday preparing kids
And ourselfs for photo sesion
Bad bad jcp corporation
Very awful experience ... definitely not come back!
Change adress of shipping
Horrible service
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I don't understand why anyone messes with "portrait studios" in this day and age of cheap, simple, do it yourself photography which is often of very high quality and can be altered to your satisfaction. I remember angrily wasted hours (1950's-60's) as a child being dressed, posed, overheated, told to smile when I wanted to bite somebody and my mother carping about the proofs and repeating the entire process.
Yes, I can tell you how many people who aren't photographers know how to pose a tiny newborn the safe and correct way, how to keep a 2 yr old in place, how to make 10 kids all look and smile at the same time, all while understanding light, angles, and composition of a great picture...approximately 1 in 10. But ok.