Contact Jcpenney Portraits Customer Service
Jcpenney Portraits Phone Numbers and Emails
Toll-Free Number:
-
1 (800) 345-6019
Customer Service:
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1 (800) 598-8439
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1 (800) 597-6453
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1 (925) 463-0480
Jcpenney Portraits Emails:
Accessibility
Customer Service
Jcpenney Portraits Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Jcpenney Portraits Customer Service Rating
3.5 out of 5
Contact Method Distribution
79% phone, 21% email
Most Popular Jcpenney Portraits Phone Number
1 (800) 345-6019
Most Popular Jcpenney Portraits Email Address
orders@jcpportraits.com
Average Hold Time
Up to 3 minutes
Average Calls duration
4 minutes
Call Volume by Day
View full overview ›
Jcpenney Portraits Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Jcpenney Portraits Customer Service Rating | 3.5 out of 5 |
| Contact Method Distribution | 79% phone, 21% email |
| Most Popular Jcpenney Portraits Phone Number | 1 (800) 345-6019 |
| Most Popular Jcpenney Portraits Email Address | orders@jcpportraits.com |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 4 minutes |
| Overall Customer Sentiment | Mostly neutral |
| Jcpenney Portraits Live Agent Availability | 54% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, request for information, shipping and delivery |
| Issue Resolution Rate | Low (6% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Jcpenney Portraits | First and last name, email or phone number |
Call Volume by Day
How to Contact Jcpenney Portraits?
Most Popular Number:
(800) 345-6019
| Total calls: 1 590 | Issues resolved: 31 | Last call: Mar 2, 2026 |
Contact Information
Jcpenney Portraits Website:
Jcpenney Portraits Help Center:
Corporate Office Address:
Lifetouch Inc
11000 Viking Drive, Suite 400
Eden Prairie,
Minnesota
55344
United States
Summary of Jcpenney Portraits Customer Service Calls
2.1K
TOTAL
CALLS
CALLS
03:57
AVG CALL
DURATION
DURATION
6%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Jcpenney Portraits?
Product/ Service Question:
- “Picture quality”
- “Complaint employee”
- “Complaint”
Shipping and Delivery Question:
- “Package”
- “Missing package”
- “I never received a job interview”
Request for Information Question:
- “Question regarding school pictures”
- “About my session”
- “Reschedule portraits”
Staff Question:
- “Not satisfied with service”
- “Rude employee refusing to send our album to Shutterfly”
- “Rude employee refusing to send our album to Shutterfly to purchase”
Payments and Charges Question:
- I got charged twice for membership
- “Hello, I had to send a painting with my photo, it hasn't been paid”
- “Double charge”
Refund Question:
- “Refund”
- “Unhappy with pictures want a refund”
- “Refund/Complaint”
Activation/ Cancellation Question:
- “Cancel appointment for tomorrow”
- “To cancel an appointment”
- “Cancel appt”
Cards Question:
- “Cards are not correct”
- “Wrong picture on photo card”
- “Christmas cards didn’t show up”
Account Question:
- “Can’t log in”
- “Membership”
- “2 memberships”
Return/ Replace Question:
- “Return”
- “Change appointment”
- “USPS returned package”
Website/ Application Question:
- “Can't download portraits”
- “Can’t download bought photos”
- “Downloads”
Employment Question:
- “W2”
- “Inquiring of available job positions”
- “Quit job”
Other Question:
- “Missing digital album”
- “My digital photo album”
- “Issues with pictures”
Compare Jcpenney Portraits Customer Service To
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Jcpenney Portraits