Jcpenney Portraits Contact Information

Toll-Free Number:

  • (800) 345-6019

Customer Service:

  • (800) 345-6019
  • (800) 598-8439
  • (800) 597-6453
  • (925) 463-0480

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Currently you can call only US numbers.

Headquarters Address:

Lifetouch Inc
11000 Viking Drive, Suite 400
Eden Prairie, Minnesota 55344
United States

Social Networks:

Summary of Jcpenney Portraits Customer Service Calls

261 TOTAL CALLS
92% SUCCESSFUL CONNECTIONS
04:00 AVG CALL DURATION
5% ISSUES RESOLVED

Customers Contact Jcpenney Portraits to Ask about:

Payments and Charges:

  • “Coupon not reflecting”
  • “Overcharged”
  • “Coupon and appointment”

Request for Information:

  • “Have a question on ordering”
  • “Question about online order”
  • “I need to talk to someone concerning my recent photo session”

Staff:

  • “Unprofessional customer service”
  • “Customer service, horrible pictures”
  • “Customer service”

Shipping and Delivery:

  • “Did not get the digital album!”
  • “Wrong order size”
  • “Tracking order”

Refund:

  • “Refund”
  • “Refund check”

Return/ Replace:

  • “Replacement”
  • “Change adress of shipping”

Activation/ Cancellation:

  • “I need to cancel the photo session”
  • “Cancel”
  • “I want to cancel my order your store is horrible and I want my money back and you do not guarantee discounts”

Cards:

  • “Holiday cards”
  • “Multiple xmas card order/ want to cancel one of the two”
  • “Gift card”

Employment:

  • “Quit job”

Other:

  • “Verify code”
  • “Won’t take my address online”
  • “Didn’t receive my email”

Jcpenney Portraits Rating Stats

1.8 out of 5 stars
based on 225 reviews
See all 305 reviews reviews

Rating stats

  1. 101 reviews
  2. 80 reviews
  3. 29 reviews
  4. 8 reviews
  5. 7 reviews

Rating trend

About Jcpenney Portraits

Top 5 Jcpenney Portraits Products

Photo, Family Photo, Portrait Photo, College Graduation Photo, Coupon

Top 5 Likes about Jcpenney Portraits

Close to home, Personable, Time spent, Professional, Listened to my suggestion

Top 5 Dislikes about Jcpenney Portraits

Customer service, Lack of experience of employee, Unprofessional, Quality, Professionalism

Top 5 Related Companies

Jcpenney

Summary

JCPenney Portraits offers portraits for all occasions. The products of the company include birthday, first communion, newborn, graduation, holiday, engagement, adult and family portraits as well as portrait greeting cards. The company features business portraits which are intended for promotional materials, employee recognition, social networking, websites, business cards as well as press releases, etc. JCpenney Portrait Studios is located in Eden Prairie, MN. It employs around 9,500 associates. The company has around 500 jcp portrait studios all over the country. JCpenney Portrait Studios also operates in the web. Customers of the company have opportunity to order portraits and create portrait gifts online.

Jcpenney Portraits reviews and complaints

Jcpenney Portraits is ranked 35 out of 367 in Photography category

Area Served

USA

Payment Methods

DiscoverMasterCard

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Jcpenney Portraits Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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