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Everything about my experience was horrible including the staff. The wait was long they kept putting people in front of me when i had an appointment.

My appointment was for 3:30 at 5:00 i still wasnt seen to take pictures.

The staff miss burns at location Matteson IL was very rude and unprofessional. I will never recommend jc penny portraits to anyone.

My appt was booked for 6:15. A person that sounded like a kid calls me at 5:17 to tell me I have to be there by 5:45.

He said his manager called him an told him it's store policy because they close at 7! He said if I'm not there at 5:45 I will have to re-schedule. I said that's only 18 mins to get a 5mos ready an there. Why is my time changed?

I can't re-schedule their from Florida. Well I made it there and pulled out my recorder in front of the kid/photographer and had him repeat everything he said on phone. He then walks off an calls his manager. 15 mins late 6pm he comes back and says his mistake he misunderstood and he's sorry.

He then asked me to stop recording him which I said yes that's fine I got what I needed for the BBB. He then walks off again. At 6:15 (my actual time for pics) security comes an says he's the kid is uncomfortable and refusing to take the pictures. I said I won't even speak to him or stay in room that this is the 2nd time I've tried to get pics of my granddaughter while in-state.

Last time was a complete nightmare I had special schedule of 10 people and 2 were gonna be 5 mins late an the manager Beth said she can't get started until their all their I asked her to just do who was their then again kids from Florida and she refused. She said they all had to be there or no one could get their pics!!! What a joke... I went to Florida and has them done at that JC Penney and it was one of the best experiences of my life.

But anyway the photographer in Peoria IL named Chris is a immature lazy kid who wanted to leave early... He had security escort me an my 5mos old granddaughter out after her bottle obviously. The security guard gave me his name for corporate to talk to because their was no reason for any of this. I never raised my voice or said anything rude.

I don't think kids with that much anxiety should be anywhere near kids an people. I have done to JC Penney portraits for over 25 years. I have 6 kids and they get pics at 0 3mos 6mos 9 mos 12 mos then every year until 10 as well as every Christmas and Easter. I've started the same tradition with my 5 grandchildren...

Last 4 visits to this studio have been nightmares...it's really sad to be treated so badly especially paying so much, and now they charge you $25 if your late, reschedule or go over 15mins!!! I'm working on buying my own backgrounds and will do it myself..

and for now I pay a friend that does it in her basement. It's to easy to diy these days...

Why is there only one person working on a Sunday over a holiday weekend. There were 5 families waiting for photos to be taken.

One family noted that they were already running an hour late for the session. It isn't right to keep people waiting and hour past their appointment. If they aren't going to run on time, why schedule appointments? The photographer also showed preference to some customers (customers who looked similar to herself) over other customers (customers who looked different than she).

Why would you have one person taking the pictures, reviewing the pictures with the customer, checking customers in, etc. Customer service is terrible nowadays, as companies seem to want 1 employee to do the job of 3 employees, all at the expense of the customer.