Went to the Clackamas location .... was so excited for our family/maternity shoot ...

really planned out the outfits for everyone (typical of me) sadly the photographer was out of her element & was so flat with emotion!!! I cant see myself so would expect the professional to assisted where to turn, place hands, etc.... WAS NOT THE CASE AT ALL ~ photographer could care less but speeded thru the session.... had to tell her to hold-on so I can fix my bow!

Took me about 15 minutes (after photo shoot to realize what just HAPPENED) to come to terms with the horrible outcome!! Gathered my words as best as I could & explained to the manager Darla what just had occurred.... She was so wonderful & amazing customer service & ended up retaking all our photos ~ turned out soooo FABULOUS... was amazing with the children & so kind, playful & pleasant, professional ...

will definitely reserve her for future! If it wasn't for Darla I'd probly not return! 6 months prior (Christmas photos were done awesome too) apparently numuras complaints have been made about that photographer & is in the process of finding new employment... so there's good & bad people everywhere or maybe just not the right fit for the job task....

was a good learning experience for me to be assertive & respectful & kind & stand for what's important for me & my family! Overall every Thankful for the BEAUTIFUL outcome & will use JCP Potaits again :)

Product or Service Mentioned: Jcpenney Portraits Family Photo Service.

Reason of review: Good quality.

Company wrote 0 public responses to the review from Jun 11, 2017.
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