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We made a appointment for 3:45pm for a family of 5, myself my husband and our 3 kids. We arrived around 3:25 I went to check in and was told we had 3 appointments ahead of us (mind you we are 15 mins before my appointment) the rep said itโ€™ll be about 1 hr and 15 mins We will call you, okay so we walk around the mall 1 hr later we return and the rep says Oh we have about 2-3 people before you Mind you I was told that one hour ago.

I said we have a two year old in a schedule we understand things happened but really how is it that itโ€™s still 3 people ahead of us. I kindly cancel without rescheduling during the whole process No one says sorry for the inconvenience The reps just says okay have a good day, highly disappointed with the service.

Location: 3800 US Hwy 98 N #200, Lakeland, FL 33809, USA

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