Jcpenney Portraits - JCPenney cancelled confirmed appointment 45 minutes before schedule shoot
I was wanting a picture of our family with our 3 dogs and made an appointment with JCPenney Portrait studios at the Meadows Mall in Las Vegas online. It had a note to call if you have pets, so I did and they confirmed everything.
They also called to remind me of my appointment. 45 minutes before the shoot, they called to cancel. I had already bought new outfits for everyone, hair done, dogs bathed and groomed and we were walking out the door. They called to say they could only do it at 8 PM that night ( our appointment was at 11 AM).
I told them that it was confirmed twice last week and they called two days ago to remind me of my appointment. They blamed this on new employees not being trained properly.
This was not my problem and they should have done something to correct it. I realize that JCPenney won't be around in five years and this is part of the reason why.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.
Jcpenney Portraits Cons: Customer service.
Location: 4400 Meadows Ln, Las Vegas, NV 89107, USA
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