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I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them.

Now I have to wait until the 13th. The woman even said let me reorder them for you and see if there’s a charge. A CHARGE... why would there be a charge for something they screwed up.

Horrible customer service I called and they couldn’t even rectify. The man offered me holiday cards and I needed to pay shipping. Why am I paying for something their company lost. I’ve been a loyal customer for 7 years.

I’ve done all my pictures for my children at the eatontown location. Horrible... I will never use them again. Don’t use JCPenney in eatontown unless you want to take the chance they lose your pictures.

The woman even said the workers here don’t care they just throw stuff in the bins.

So unorganized! Never again they suck!!!

Product or Service Mentioned: Jcpenney Portraits Customer Care.

Reason of review: Poor customer service.

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