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1.3

I purchased a Groupon for a free picture, up to a 10 X 13 and 3 poses on a disc for $29.99. We waited for at least an hour even though we had a sitting time.

After the pictures were taken, we waited another 30 minutes to view them. The gal was playing around with the pics and added some grouping that she created so I never did see the original group. She told me it would be $99 for the disc which confused me but there were people in line and the gal seemed eager to move on. I paid and went to the car.

After I thought about it, I shouldn't have paid anything because I presented the groupon. I called and was told no refunds even though I left 5 minutes ago. I never got a reason why I paid so much more. I went back to get the picture and disc a week later and several poses including the free picture were unusable.

Two people ,one on each side, had their hands and arms cutoff because she didn't get them close enough together. This is unacceptable and I can't use the picture or many of the poses on the disc. They are in such a hurry to do as many portraits as possible in a day but don't take anytime to do it right or explain what you get for what price. I ended up paying $130.00 plus tax for a picture I can't use and at least three quarters of the pictures on the disc.

This was supposed to be a gift for grandparents. Very poor photography. Very poor experience and nothing to show for my money.

I'm upset and I won't be back....ever! All I wanted was my money back 5 minutes after the transaction and I was very rudely told nope.

Reason of review: Bad quality.

Monetary Loss: $100.

Preferred solution: Full refund.

Jcpenney Portraits Cons: Quality, Poor customer service, Price.

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Guest

The exact same thing happened to me and I'm highly upset. It's not right and I want my money back. Did you ever get this issue resolved?

Guest

Had pictures taken @ JC Penney...Stonecreek two weekends ago. So disappointed.

Pictures were from head to toe....who wants pictures of their shoes? No close ups at all. No real poses at all...just go over there and stand. You get your family of 12 all together for this!

There was no effort put into this sitting at all...a real waste of our time! Could have done better myself. I always went to Penneys and always loved their pictures. Never again.

Wish I had never paid anything !

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