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Jcpenney Portraits - Horrible customer service after mailing error

My Holiday photos were apparently lost in the mail. This was discovered on 12/4/18 but the store manager couldn't apparently correct the issue until she came into work on 12/6/18. My order was then reordered and their solution was to send the cards directly to my home. I finally received the cards on 12/13/18, a week and a half before Christmas. I am very disappointed that I took the photos before Thanksgiving so that I could get them out early and now no one will receive them until right before Christmas. I think they should have shipped the cards quicker and given me a discount on my order. The only thing customer service did was transfer me to the store manager on Thursday instead of handling the problem themselves.
Company wrote 0 public responses to the review from 1 hour ago.
2.7
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I didn't like
  • Customer service
#1423547
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Jcpenney Portraits - Horrible service

JC Penny portrait studio at Golf Mill is horrible waiting too long than giving you gift card never mention when expired explain that sezonalb workers are not informed do not recommend overprice
Company wrote 0 private or public responses to the review from 1 day ago.
1.0
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North Riverside, Illinois
#1422106
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Jcpenney Portraits - Not happy

12.11.18 last night when taking event pictures
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from 1 day ago.
1.6
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#1421689
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The studio in Lakeland,FL is awful and I do not recommend. We went for a family photo and to have pictures taken of our 8 month old. We arrived at 1:06 for our 130 appt. we were told 2 people didn’t show so there was only 1 person ahead of us so we should be able to go...
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Company wrote 0 public responses to the review from Dec 09.
1.0
#1419202
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I have been going to JC penny portrait studios to get milestone pictures of all 4 of my children, ages 1-9, for the past 9 years. The last few times we have gone we have not been happy with the quality/ professionalism of the pictures. The most recent time being being...
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Company wrote 0 private or public responses to the review from Dec 08.
2.7
I didn't like
  • Poor quality of products
  • Entire exchange
#1418806
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Jcpenney Portraits - Worst customer service ever!

My appointment was at 1:30pm. We arrived at early 1:15pm. It is currently 3:10pm and still have not been seen. Your repersentivies are picking familys out of order or appointment time and are beyond rude! I will never do business with JcPennys photos again.
Customer made 2 calls to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 08.
1.0
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#1418696
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Jcpenney Portraits - Where are the pictures i ordereda

Was put on hold fir twenty minute and no one answered the phone
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 07.
1.0
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#1417940
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We showed early to our appointment at the JCPenney at st Charles towne center, after seeing the overcrowded waiting area, we were told there were 3 customers ahead of us so they were a little behind. I checked back at 45min later, knowing we only had a window with a...
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Company wrote 0 private or public responses to the review from Dec 05.
3.4
#1416067
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Jcpenney Portraits - Worst experience ever

So as usual I took my daughter to take holiday and birthday pictures at the same time since she was born on dec 23rd so There’s no need for me to go twice. The brand new team at Staten Island salon is bad from the welcoming to the time I was leaving they were nasty, they treated me as *** Overall customer service is 0
Company wrote 0 public responses to the review from Dec 04.
1.9
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#1415426
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Contact Jcpenney Portraits

Mailing Address:
Lifetouch Inc
11000 Viking Drive, Suite 400
Eden Prairie, Minnesota 55344
United States
Phone:
(800) 345-6019
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I am highly disappointed with our recent portrait experience at Park Meadows! First, we booked our appointment at 10:45 am on 11/24 and no where on your website or email to confirm the appointment mentioned that this was actually a "check-in" time. It wasn’t until we...
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Company wrote 0 private or public responses to the review from Dec 03.
#1414231
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