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We went into JCPenney's Portraits on Thursday July 12th for my younger sister's senior photos. We had a noon appointment and didn't get in til 12:30. I checked the bank account on the 15th to make sure the money came out. They DOUBLE charged me. Then, I printed out my...
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1.0
#1304760
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I went in yesterday (7/10/18) for my daughters 2nd bday pics. I had my appointment at 1pm. Wasn’t seen till 2:05pm by then my daughter was getting restless and hungry. Natalie finished taking pics around 2:30pm. She said if we wanted to go get something to eat before...
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Anonymous
Stephanie

What location was your experience?

#1301330
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Jcpenney Portraits - Gift card

I was told that my 50.00 gift card would not expire but i looked on the back today to see if there was any special requirements and the card expired on 6/25/18
1.0
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Advertised vs Delivered
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#1298851
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So about a year or so ago I lost my daughter’s baby photos in a fire. I have called several times attempting to repurchase. I spoke with CS, the First Lady tried to give me the run around, however she was able to pull up my album from August of 2011, however told me...
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1.0
#1293474
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Jcpenney Portraits - Horrible

Consumers, save your money and avoid this location. Background was a wall, baseboard and wood floor. They just plopped 6 mo old baby girl on her back on floor. For $130 I got no usable shots of brother and sister together or of parents and 2 kids. Will not refund or reshoot. This is NOT professional photography or backgrounds. Avoid like the plague.
1.0
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Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
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Value for money
#1291619
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Jcpenney Portraits - Very unhappy, employees was rude
Jcpenney Portraits - Very unhappy, employees was rude
Customer service sucks , my baby photo session was rush, didn’t care to take the time to get good pictures or make my baby laugh. I was the one really trying making my baby laugh .Was rude. Why make appointments @ 7pm if employees just wanna hurry to leave. Manger is...
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Anonymous
adfhnfh

Unfortunatey every session is 15 minutes, regardless of there being 1 person, or 10. 15 minutes to get 2-3 backgrounds and 20 different pictures. its like fast food photograph...

3.2
#1289851
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Went to cherry hill nj photo studio today for my granddaughters first portraits . Our mistake didn’t make an appointment but decided to stay . Waited 90 mins and Mistimed her bottle . Needless to say she got cranky as soon as we started shooting . My daughter was ready...
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4.5
#1287295
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My business was solicited by JCPenney’s as we used to be loyal members of the photo club. We had stopped using them after 8 years as a change in management has caused conflict. Over the phone I was told they would have the black background and they would keep the time...
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1.0
#1287176
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Jcpenney Portraits - Bad service

They lady taking pictures was rude, and inexperienced at taking photos
#1283621
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Contact Jcpenney Portraits

Mailing Address:
11000 Viking Drive, Suite 400
Eden Prairie, MN 55344
Phone:
(800) 345-6019
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Jcpenney Portraits - Cant view online images

I need to view my prints online so i can order. Fay crosby
#1282221
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