Jcpenney Portraits

My Christmas pictures were ruined because the photographer was overwhelmed due to having her three kids at work with her. When I first walked in, she rushed me and suggested that I only use one background when I was supposed to get two.

I have pictures of my son picking his nose, pictures of the back of his head, and a picture of only my hair, along with awkward poses. I didn't notice how bad they were until I got home and received the email. I waited four hours for this process to be completed. I was so overwhelmed from the wait and saddened by the finished pictures.

I have taken Christmas pictures for the past four years with JC Penny and it has never been this way before. My appointment was at 530 but I didnt take pictures until a little past 8.

It took so long just to pay for my pictures. My holiday pictures were ruined and Im so sad about that.

My family went to have Christmas pictures taken. The lady was in a rush and appeared to be intoxicated or on medication.

She took 21 pictures and none of them are worth using. My kids are 20, 19, and 18. She had the oldest put a polar bear on her head! We were rushed to look at them and were shown tiny pictures on a small computer screen.

I ordered the digital album. The next day, I received the album. The pictures were so pixelated that you can't use them for anything. I had a chat with customer service, and they had the manager call me, even though I told them I couldn't talk on the phone until after 9 pm.

The studio stops answering the phone at 7 pm. The manager is the one who took the pictures.

She also made a note stating, 'I wouldn't talk to her, so there must not be a problem!' I paid $130.00 for pictures I can't use! Do not use JCPenney portraits!

I called JCPenney studio in Asheville and this manager named Rachel picked up and she told me that I was wrong that I wasnt doing anything right and didnt help me fix it. I proceeded to call back after she disregarded everything.

I said to tell her that Im sorry And I figured it out finally and she proceeded to tell me that she didnt do any of that and I told her that I had recordings of it and she told me I dont recall. I did any of that. She was just super unprofessional on the phone, which is really upsetting. I never thought I would have an experience this bad.

This manager truly didnt know what she was doing in the moment and I feel bad for her.

She really took advantage of me and wouldnt listen to anything I had to say. even if she didnt want to do what I was saying on the phone or care about it she still should have been a little bit more than OK in a sassy tone.

We have been getting our holiday pictures done at JC Penney portrait studios for more than 10 years. The experience we had at the studio at Danbury Fair Mall, CT yesterday was horrible.

First, our appointment was for 11:00am. They are never on time, so I wasnt surprised when we didnt get in at that time. I think they dont have enough people in to deal with the rush. I asked about 11:45 how much longer it would be.

I was told we were up next. I then watched while another customer went in before us. I complained to the manager who didnt apologize and just said to give it a few minutes. At 12:15 we finally got in.

There were two photographers in that room, one clearly learning on the job. Neither of them spoke English as their primary language. It was so difficult to understand what they wanted. I told them what I wanted and they proceeded to take the pictures.

After they were done, we had to wait for them to be uploaded so we could look at them and order. About 1:45 they were finally done. I went and looked and they clearly didnt listen to what I asked for, or just couldnt understand me. There were several pictures I wanted done, that I know they took, but were not in the digital album.

I was told they deleted them because they were not good. They looked at every picture after it was taken, if they were not good, they should have retaken them at that time. I was so frustrated by the end, that I just bought a digital album so I could edit the pictures myself and get what I wanted. I will never go back there again.

I get people have to learn on a new job, but I think doing it on Black Friday is stupid with the amount of people who were there. I also think that having two people who do not speak English working with a family that does not speak Spanish is a serious problem. I have gone to JC Penney because we had one close to us, now we have to drive an hour to another state to get them done. We have to wait for over an hour to get in, then wait another 1.5 hours to see the prints and then have to spend $80 on the digital album because they had to be significantly edited by me is completely wrong.

Im not sure what I will do for next Christmas. There is another JC Penney a little over an hour away.

I may try them, or spend the money to get them done privately. This should not have happened.

I took my grandson to get his Christmas pictures at the studio in Ft. Myers, FL.

Despite having a scheduled appointment, we had to wait almost 2 hours. The photographer did not offer any photo props, and I literally had to ask him if we could use one of the burlap gifts or stools that were there to make the photos look more festive. These were not professionally done in the least! The scene I specifically chose when booking was not available, and the lack of effort that was put into taking my grandson's photos left a lot to be desired.

Had I not brought his stuffed bunny and asked to borrow something that the studio had as a prop, these would have looked like a cell phone image. Our photos did arrive, but none of the ones which I ordered were included. I received four 5x7s, paid almost $200, and did not receive the correct photos! The work was very poor all the way around, especially considering this was supposed to be a creation of a Christmas memory.

I am requesting a full reimbursement as this was truly very disappointing from start to finish! We made over an hour drive to pay for something that we could have easily taken at home at a fraction of the cost!

My appt was booked for 6:15. A person that sounded like a kid calls me at 5:17 to tell me I have to be there by 5:45.

He said his manager called him an told him it's store policy because they close at 7! He said if I'm not there at 5:45 I will have to re-schedule. I said that's only 18 mins to get a 5mos ready an there. Why is my time changed?

I can't re-schedule their from Florida. Well I made it there and pulled out my recorder in front of the kid/photographer and had him repeat everything he said on phone. He then walks off an calls his manager. 15 mins late 6pm he comes back and says his mistake he misunderstood and he's sorry.

He then asked me to stop recording him which I said yes that's fine I got what I needed for the BBB. He then walks off again. At 6:15 (my actual time for pics) security comes an says he's the kid is uncomfortable and refusing to take the pictures. I said I won't even speak to him or stay in room that this is the 2nd time I've tried to get pics of my granddaughter while in-state.

Last time was a complete nightmare I had special schedule of 10 people and 2 were gonna be 5 mins late an the manager Beth said she can't get started until their all their I asked her to just do who was their then again kids from Florida and she refused. She said they all had to be there or no one could get their pics!!! What a joke... I went to Florida and has them done at that JC Penney and it was one of the best experiences of my life.

But anyway the photographer in Peoria IL named Chris is a immature lazy kid who wanted to leave early... He had security escort me an my 5mos old granddaughter out after her bottle obviously. The security guard gave me his name for corporate to talk to because their was no reason for any of this. I never raised my voice or said anything rude.

I don't think kids with that much anxiety should be anywhere near kids an people. I have done to JC Penney portraits for over 25 years. I have 6 kids and they get pics at 0 3mos 6mos 9 mos 12 mos then every year until 10 as well as every Christmas and Easter. I've started the same tradition with my 5 grandchildren...

Last 4 visits to this studio have been nightmares...it's really sad to be treated so badly especially paying so much, and now they charge you $25 if your late, reschedule or go over 15mins!!! I'm working on buying my own backgrounds and will do it myself..

and for now I pay a friend that does it in her basement. It's to easy to diy these days...

I had my daughters 6 month pictures with Ashton. She was awful!!!

She didnt listen to what we wanted! She then told us that we couldnt get a specific print, which I know they can because I got it for her 3 month pictures and my mom gets it for my nephews. We walked away and I went back the next day to get it with another employee and I had to pay full price! If I would have gotten it the day of her pictures my mom had a coupon for $14.

It should have been made right and I should have had to pay full price. All I wanted was 2 pictures vertically with 6 months printed in the middle acting as a third picture.

I had an appointment today and when I first arrived on time, I walked up to the counter to check in. When I spoke to the lady behind the counter, she was very rude and gave me an ugly look.

She told me she was off work and pointed to another representative to the side of the room. The representative who checked me in told me it would be a 15-20 minute wait because there was one group ahead of me. During the time I was there, I saw at least 3-4 other groups show up and they were all seen before me. I was there with my 2-year-old and after 40 minutes, we could not wait any longer.

I attempted to go back to the front desk and talk to someone, but no one was available to speak with me. My two-year-old was very distressed so I had to leave.

Then, 30 minutes after I returned home, I received an email stating I was considered a no-show with a policy about being charged on the card I booked with. I will not be doing business with them in the future.