Jcpenney Portraits

I made an appointment & thought I would be seen earlier since no one was there. I got there at 11 am & app was made for 1.

Sat there for 30 min & was asked to reschedule because the site double booked! They weren't accommodating at all sitting there for 45 min being the first family & no resolutions! We come to get our family pics done every year & this is the first time that they weren't accommodating! I would assume they would want money!

Really disappointed that we sat there alsmost a whole session time while no one was there & they did nothing but sit behind the desk on their phone!

truly disappointed never had this type of experience. Mind you I'm a mom with 3 kids

I have been going to the Cypress JCPenney studio since my 3 boys were born, every month for their first year and mostly monthly the 2nd year and then a couple of times a year till this last visit of a year and never ever have I had such a poor experience that I felt the need to call corporate. The male manager there treats his female staff and female customers horribly and after calling back the so-called area manager today, it is apparent the district manager, and he are buddies because he actually said to me *i* was the problem, and he wasn't going to do a thing about the poor treatment I received.

His nasty arrogant attitude was truly appalling. You honestly can't make this stuff up. My sister was witness to this horrid treatment i received, It certainly wasn't me, That is a fact, and, again, i have been going there for years never having an issue like this before. It was my sister's first and last visit there after the nastiness she witnessed by the male manager.

I have spent a lot of money at this studio over these past almost 9 years now. I was also charged extended visit with cap and gown photos over clothes and sister who had one child was given outfit change plus cap and gown so *3* outfits total no extra fee charged yet her appointment took as long as mine did. The male manager took all her photos and none of hers were by the new female photographer. I know how long her appt was because I waited to see how long hers would take.

I knew it wouldn't be done in 15 minutes. What is even more preposterous was the fact I was rushed through and almost didn't get cap and gown photos which is what I mainly came in for. I had to beg for those photos. My boys were RUSHED THROUGH and didn't get the photos I came in for as boys and I were scoffed at with attitude by the male manager and they were scared and not smiling like they normally would yet *I* was charged extended visit.

Sister, again, was not. My boys got the new female photographer with camera issues on top of it all. To be treated like this was shocking. It is HARD to get 3 young children bathed and ready and get there by 10 a.m.

so you surely want to get the photos you came in for. I had to BEG for the few i got. I honestly don't know why I didn't whip out my phone and record this atrocity of an appointment but I refuse to let this go. You just can't get more obnoxious and unprofessional than that male manager character at the Cypress JCPenney location.

And I refuse to drive further to another JCPenney as suggested by corporate representative to get photos. That is absurd. I am NOT the problem here. The poor management at the Cypress JCPenney studio is who flat out refused to open the 2nd studio just to be a *** jerk to us since we didn't book extended visit which I have never had to do before.

Yet when I called the district manager, he was as cold and ruthless as the store manager so a complete waste of time calling him back today. Somehow I knew it would be a waste of time and why I didn't return his call immediately. He was more arrogant than the store manager if that is even possible. I regret referring my sister just to have her witness this horrible treatment I received.

Well, karma is real.

We all know these studios are becoming a thing of the past. Nuff said.

I took my daughter to take her 8th-grade graduation pictures at Deptford Mall in NJ. We were running late, so I contacted the store to change the time to 7 PM, which was June 20th, 2025.

I purchased a Groupon; the point of it was for her to have a picture card to send out to people thanking them for attending. When we got there, the employee was rushing us. The same employee I called gave us the 7 PM time; she stated she was supposed to be closed, as if she was doing me a favor by staying late when this is the time she changed it to. My daughter took the pictures.

Now she was trying to sell us the whole package. I told her that's not what we came for. She continuously made rude remarks, like why wouldn't you get the whole package? You should know when you come to a portrait studio you will be spending money, even though I had a Groupon.

I was not pleased with the service. The pictures came out nice, and I ended up spending more than I came there for, which was over $100. Now, shipping was supposed to be after I came back from vacation, but the shipment ended up coming early while on vacation. When we got back, the photos were not there.

I contacted UPS, who in transit transmitted them to USPS, and now my daughter's graduation pictures are missing. I contacted JC Penney Portraits; they offered to resend, but I ultimately just canceled for a refund. I'm just really disappointed with my experience from start to end. More occurred at the studio, but just too much to text.

I would appreciate it if someone would get in touch with me about this; my daughter's photos are missing and this was a big day that she cannot get back. I can be emailed at jnk1319@***.com.

I scheduled an appt for my 2 daughters and 3 nieces, from age 7 to 8 months old for a photo session at 3pm today, 6/27/25. I called at 12:40pm and moved my appt to 3:15pm.

I got confirmation and heard at least two employees in the vicinity and got confirmation that we could come at 3:15pm and I received an email stating my appt time had been successfully changed to 3:15pm. When my family and I arrived nobody was there. We got no notification about any type of change or anyone not being able to be there at that time. We asked two JC Penney employees to help us.

The second employee finally went and called the manager and found out the employee that was supposed to be there got confused about his schedule and he would be there in 20 minutes. He arrived 40 minutes later and didnt apologize or say anything about how we had been waiting for over an hour when we had an appt scheduled. I had a Groupon for the session and was given 2 additional prints for the inconvenience. I thought we were also supposed to get all digital prints.

When I asked if they would be sent in an email the employee told me I didnt get the prints with my Groupon. I was upset about that because it was my understanding that we would also receive all digital prints. With the amount of time we had to wait and the fact that we had to go get help from JC Penney employees, who both said they were not affiliated with the employees that do portraits, at the very least we should be given all of our digital prints. I had an issue with this place last time I got photos taken.

I waited 2 hours to get photos taken of my 1 year old daughter. I want the digital prints sent to me email as I believe its only fair. I will never purchase anything with this company again as the way I have been treated is absolutely ridiculous. Why schedule appointments at all when you cant even guarantee an employee will be there to take your photos.

I will be giving a negative review and be calling JC Penney to let them know how poorly this service is run in their store. Please confirm you will be emailing me all of my digital photos.