We went into JCPenney's Portraits on Thursday July 12th for my younger sister's senior photos. We had a noon appointment and didn't get in til 12:30. I checked the bank account on the 15th to make sure the money came out. They DOUBLE charged me. Then, I printed out my...Read more
I went in yesterday (7/10/18) for my daughters 2nd bday pics. I had my appointment at 1pm. Wasn’t seen till 2:05pm by then my daughter was getting restless and hungry. Natalie finished taking pics around 2:30pm. She said if we wanted to go get something to eat before...Read more
Jcpenney Portraits - Gift card
I was told that my 50.00 gift card would not expire but i looked on the back today to see if there was any special requirements and the card expired on 6/25/18
So about a year or so ago I lost my daughter’s baby photos in a fire. I have called several times attempting to repurchase. I spoke with CS, the First Lady tried to give me the run around, however she was able to pull up my album from August of 2011, however told me...Read more
Jcpenney Portraits - Horrible
Consumers, save your money and avoid this location. Background was a wall, baseboard and wood floor. They just plopped 6 mo old baby girl on her back on floor. For $130 I got no usable shots of brother and sister together or of parents and 2 kids. Will not refund or reshoot. This is NOT professional photography or backgrounds. Avoid like the plague.
Customer service sucks , my baby photo session was rush, didn’t care to take the time to get good pictures or make my baby laugh. I was the one really trying making my baby laugh .Was rude. Why make appointments @ 7pm if employees just wanna hurry to leave. Manger is...Read more
Went to cherry hill nj photo studio today for my granddaughters first portraits . Our mistake didn’t make an appointment but decided to stay . Waited 90 mins and Mistimed her bottle . Needless to say she got cranky as soon as we started shooting . My daughter was ready...Read more
My business was solicited by JCPenney’s as we used to be loyal members of the photo club. We had stopped using them after 8 years as a change in management has caused conflict. Over the phone I was told they would have the black background and they would keep the time...Read more
Jcpenney Portraits - Bad service
They lady taking pictures was rude, and inexperienced at taking photos
Jcpenney Portraits - Cant view online images
I need to view my prints online so i can order. Fay crosby
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