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The photographer took Worst picture and then printed picture are all very dark

Jcpenney Portraits - The photographer took Worst picture and then printed picture are all very dark
Jcpenney Portraits - The photographer took Worst picture and then printed picture are all very dark
Jcpenney Portraits - The photographer took Worst picture and then printed picture are all very dark
Jcpenney Portraits - The photographer took Worst picture and then printed picture are all very dark
Jcpenney Portraits - The photographer took Worst picture and then printed picture are all very dark
Original review updated by user Jul 07, 2022
The photographer who took the pictures, He did a very bad job taking the photos. I understand we were a lot in number, but what bothered me is the way he kept saying I don't do indoor photoshoots. We did the photos last year, those came really out good. He was laying...
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1 comment
#2207773

Stop lying there's nothing wrong with those pictures. If you want a full return we turn those pictures. If you cannot afford to get professional pictures then don't.

ID
#3741523 Review #3741523 is a subjective opinion of poster.
Service
Jcpenney Portraits Family Photo Shoot
Cons
  • Bad pictures
  • Worst printed pictures
  • Worst photographer
Loss
$182
Preferred solution
Full refund

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New Reviewer

Very Rude Manager Kristin at Springfield Mall

Jcpenney Portraits - Very Rude Manager Kristin at Springfield Mall
The manager at Springfield Mall JCPenny Portraits was extremely rude. She misinformed me and made me pay $68 for three pictures. But after leaving the studio I checked my email and I created a JCPenny Portraits account. After that I realized that there is a coupon for...
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ID
#3831774 Review #3831774 is a subjective opinion of poster.
Location
Lee, Virginia
Pros
  • Amazing photos
Cons
  • Worst photographer
  • Overpriced
  • Supervisor and managers customer sevice
Preferred solution
Full refund

I was very dissatisfied went and got credit tell me I can use the information that was given to me in the store with that slip I can purchase whatever I want I had a credit of couple thousand and I wa

I went in for credit got my credit wasnt able to use the slip that was given to me as a credit card two days in a row I went grab the stuff that I still wanted but it never happened I didnt even get the discount had to pay right off my pocket almost $200 and I was very...
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ID
#3827116 Review #3827116 is a subjective opinion of poster.
Location
Los Angeles, California

The digital photos that I got when I print them they look blurry. I have never had this issue before until now.

When I got the digital prints and went to print them all of my pictures except for four came out blurry, not happy about that

User's recommendation: Check the digital photos when you get them.

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ID
#3800431 Review #3800431 is a subjective opinion of poster.
Location
Richmond, Virginia
New Reviewer

Regarding photo shoot

Jcpenney Portraits - Regarding photo shoot
We have scheduled for Newborn photo shoot but none of the pics really could catch the baby smile or gestures which has highly dissatisfied pictures ended up as family photo shoot. Reached to customer service for refund but no response from anyone.

User's recommendation: No recommendations.

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ID
#3779414 Review #3779414 is a subjective opinion of poster.
Pros
  • Close to my house
Cons
  • Service
Loss
$89
Preferred solution
Full refund

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New Reviewer

Outdoor Photography Session

Original review updated by user Jul 13, 2022
Myself, my husband our baby had a session this past Sunday. The photographer came 10 minutes late and we only had 20 minutes. We took time and effort to prepare for this session, got dressed up, drove far etc. We are only happy with a few of the pictures. I don't think it's worth it for us to pay a full $100 being that we got less pictures since there was less time and we are not happy with a lot of them. Is there a way we can only pay for individual digital pictures? In general, we are quiet disappointed with our experience since we had only 20 minutes even though we had arrived early.
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ID
#3758795 Review #3758795 is a subjective opinion of poster.
Location
Brooklyn, New York

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New Reviewer

Bad experience

Jcpenney Portraits - Bad experience
I had my session scheduled today June 25th @ 12:30pm at the cielo vista location. I called and let the guy know I was running a tad late, about 10 min. He said it wasnt an issue and when I arrived the first thing he told me was he might rush me cause he had another...
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ID
#3705282 Review #3705282 is a subjective opinion of poster.
Location
El Paso, Texas
Service
Jcpenney Portraits Photo Shoot
Pros
  • Amazing photos
Cons
  • Quality
  • Service
Preferred solution
I would like a new session so that I may get the photos the way I envisioned.

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Verified Reviewer
New Reviewer

Need to speak with Shanke, again.

Types of photos taken, employee inability to listen to customer, and trying to get customer to buy more than customer wanted.
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ID
#3693347 Review #3693347 is a subjective opinion of poster.
Location
Palmdale, California
Pros
  • Close to home
  • Close to my house
Cons
  • Pick the pictures for you i can not comprehend that process
  • Lack of professionalisim
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Need to speak with Shanke, again.

Previous photos taken. I spoke with her on 6/20/2022. She was such a huge help, I need to clarify a few details.
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ID
#3693333 Review #3693333 is a subjective opinion of poster.
Location
Palmdale, California

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New Reviewer

Add me to the list of pissed off consumers - the package I received for $192 is a joke. Not even one large photo fora first birthday. My fault, my niece took her child and I said I’d pay

Jcpenney Portraits - Add me to the list of pissed off consumers - the package I received for $192 is a joke. Not even one large photo fora first birthday. My fault, my niece took her child and I said I’d pay
Original review updated by user Jun 13, 2022
The quality and quantity of what we received for I think a substantial amount of money is a joke. Mostly little wallets. Really? So sorry I gave more credit to what I thought was a reputable photo studio. This should not have cost more than $59.95 - $79.95 the most - NOT $192!!!

User's recommendation: Find somewhere else’s or take them yourself.

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ID
#3667898 Review #3667898 is a subjective opinion of poster.
Location
New York, New York
Service
Jcpenney Portraits Customer Care
Pros
  • Close to my house
Cons
  • Overpriced
Loss
$75
Preferred solution
Price reduction
New Reviewer

Line throughout pictures

I wasnt told that this giant line would be showing up on the floor of my pictures. No way to get rid of them abd no one has contacted me to make this right
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ID
#3649833 Review #3649833 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida

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Verified Reviewer
New Reviewer

*** PHOTOS *** CUSTOMER CARE

I want to share the experience my family and I had with the studio at the Alliance location. I booked the appointment ON May 2, 2022 for May 29, 2022 at 11:30. When I booked the appointment I explained it was a family of 9 including an infant that would get cranky if...
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ID
#3632703 Review #3632703 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
Jcpenney Portraits Customer Care
Cons
  • Cords where showing in the pictures
Loss
$206
Preferred solution
Full refund
New Reviewer

Employee Concerns and issues

Original review updated by user May 09, 2022
Fairview Heights, IL Location Customers are rude disrespectful and undermining I get that could be any job but it's every damn time your up there and it's towards us photographers I get they come a ways to get pictures done, but it's also not our fault they want to sit...
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ID
#3559381 Review #3559381 is a subjective opinion of poster.
Location
Belleville, Illinois
New Reviewer

Picture order

Jcpenney Portraits - Picture order
I only received the canvas print. I was wondering if the rest of my pictures are coming seperate? Order Details Customer:Shannon Wynn Order:3zukvpdu Session Code:218P073605c9948bb Session Date:04/24/2022 Studio ID:P736
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ID
#3523575 Review #3523575 is a subjective opinion of poster.
Location
Midlothian, Virginia
Pros
  • Photographer was wonderful
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Former employee of 10+ years here. Unhappy with your experience? read this.

Yall getting on this company when YOU were late, for the customer service, for being rushed, for prints not coming out correctly, etc. this is for you. SO FIRST. Company policy says appointments start at the appt time. thats the entire reason for an appointment. we, as...
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ID
#3484694 Review #3484694 is a subjective opinion of poster.
Location
Austin, Texas
Service
Jcpenney Portraits Photo Service
Pros
  • Coupons
Cons
  • Shutterfly policy
  • Customers
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor Customer Service Skills

Jcpenney Portraits - Poor Customer Service Skills
The appointment wasnt what I expected. The shoot started late. The photographer was nice but she should could work on how she read people. She constantly referred to my four year old daughter as a boy after I corrected her numerous times. She didnt stop until my...
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ID
#3451737 Review #3451737 is a subjective opinion of poster.
Location
San Diego, California
Service
Jcpenney Portraits Photo Shoot
Pros
  • Military discounts
Cons
  • Appointment time was not honored
  • Customer service was awful
  • Long wait
Preferred solution
Let the company propose a solution

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