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Jcpenney Portraits - Spelled my child name two different ways on her picture and canvas none of the spelling is correct

Jcpenney Portraits - Spelled my child name two different ways on her picture and canvas none of the spelling is correct
Jcpenney Portraits - Spelled my child name two different ways on her picture and canvas none of the spelling is correct
Customer service to busy to answer
3.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1349066
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Jcpenney Portraits - Bad quality of pictures

Jcpenney portrait studio only take 18 photos and sell to you 18 photos. They don't make sure that the clients are happy. So expensive but horribles pictures.
#1349027
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Jcpenney Portraits - On hold too long

Not keep people on hold
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1348131
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Jcpenney Portraits - Portrait studio June 25th

I've already talked to customer service. They said they would remedy it by sending me a $50 credit. I still haven't received it. my session was to start at 10 they didn't start until 10: 30 but didn't change backgrounds they couldn't enter coupon code I received three receipts by email because they incorrectly priced a package the staff was rude
2.7
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1346420
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Labor Day 2018 I was scheduled several months in advance for family portraits. I had made these reservations and had extreme difficulty in trying to confirm these issues as no one in the studio was returning my call. I had to call the store manager of the Pleasant...
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#1346030
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We went here for our sons first birthday cake smash photo shoot. When we arrived it was 8:55am our appt. time was for 9 am we did not go into our photo shoot till 9:55 when the woman was done checking in and taking phone calls for other customers. Finally we are in the...
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1.0
#1344714
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Jcpenney Portraits - Potraits Store

Manager is dummy, no time to take pictures for scheduled customers
2.3
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1342216
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Jcpenney Portraits - Experience at store

Manager is dummy, unfit for smartnes!!
#1342213
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We went to pick up photos that was already paid for. Upon recieving them, lady behind counter named , kia. Attempted to sell me more prints already printed. When i declined and asked her to properly dispose those sensitive family photos, she caught an attitude with me...
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1.0
I liked
  • Its in mall
I didn't like
  • Customer service
  • Rude employees
  • Poor customer service
#1339756
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Contact Jcpenney Portraits

Mailing Address:
Lifetouch Inc
11000 Viking Drive, Suite 400
Eden Prairie, Minnesota 55344
United States
Phone:
(800) 345-6019
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We have used the Baybrook JCPenney Photo Studio approximately 19 times over the past 2.5 years. We went every month for my son's first year of life, and every 3 months for his second year, and we planned to do the same for my daughter and haven’t had an issue up until...
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1.7
#1334815
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