Latest review first
JC Penney Portrait Studio at Main Place Mall in Santa is the absolute worst portrait studio. Cassandra is rude and does not care about customers or customer satisfaction. The other photographers move like a snail and do not care about how many people are waiting to...Read more
Jcpenney Portraits in Joliet, Illinois - Terrible incident at a location
Racist incident with an employee ; my wife was humiliated by an employee . Unbelievable terrible service . I need someone to call me because I have a membership with you guys and if something isn’t done about that employee. I’ll take my business elsewhere .
Session started 10-15 min late. cost was extremely high. For 3 digital pictures. Young woman taking pictures is absolutely not a photographer. No props to speak of in studio. Real pitiful. At one point she gave a very attitudy response, and some time after taking first...Read more
Jcpenney Portraits - Couldnt get an order placed with a coupon that was sent to me because of them issuing my personal pictures by mistake to other people.
This happened last week and yes i tried contacting them but got no response.
Jcpenney Portraits - Very unsatisfied
I called ahead of time to let them know I was arriving late with my family and they said they didn’t guaranteed that we’d be seen. The manager didn’t even try to make an effort to photograph us, such a disappointment. I myself work with costumers and out priority is to satisfy or at least try. Unlike this studio
Jcpenney Portraits - Coupon not reflecting
Have been trying to put in the coupon for the canvas but its showing a different price from advertised
She used a hand held camera with children - no effort made to get smiles - only a bell was used to get them to look. She did nothing to interact with the children BOO Greenbriar Mall Chesapeake VARead more
Jcpenney Portraits - Poor experience
We were very rushed, 15 minute time slot for 6 people including a toddler in unacceptable. The photographers were very nice but did a poor job guiding our family to get good pictures
Jcpenney Portraits - Worst "portraits" ever taken.
They overbooked appts. I had a Groupon but had planned on a budget of $300 to spend in addition. Portraits were shoddy angles/ views, rushed and the customer service was terrible. Little did the "photographer" who was also the "upsell" person aware they lost a family of 30 years worth of portraits and far into the future business as well as his commission. Cheaper to pay a local professional photographer and have real portraits with professional service.
Jcpenney Portraits - Change adress of shipping
Nobody answer.. i need to change the address of an order i made dic 11 i put my address at work but we close the 21th and i think my order is not going to be on time so i wanna put my house address
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