Jcpenney Portraits Reviews

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Pictures have red tint that didn't have on digital

Jcpenney Portraits - Pictures have red tint that didn't have on digital
Jcpenney Portraits - Pictures have red tint that didn't have on digital
Jcpenney Portraits - Pictures have red tint that didn't have on digital
Jcpenney Portraits - Pictures have red tint that didn't have on digital
Jcpenney Portraits - Pictures have red tint that didn't have on digital
Got my daughter newborn pictures done $300 worth and I get the actually picture and they have a red tint to them and look nothing like the digital
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ID
#2250430 Review #2250430 is a subjective opinion of poster.
Location
El Paso, Texas
Product
Jcpenney Portraits Child Photo
Pros
  • Close to my house
Cons
  • Product was poor
  • Quality of the portrait photo
  • Worst customer service ever
Loss
$300
Preferred solution
My pictures reprinted

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Horrible experience

Horrible experience from Jill, Burnsville Minnesota. She was totally impatient with us from the time that we stepped into the store and she was extremely rude. We ended up not being able to take the pictures and apparently, had a wasted day!
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ID
#2654249 Review #2654249 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Terrible lady!

Original review updated by user Jun 15, 2021
Photographer freakin ran her mouth when I said I wasn't satisfied with any of my pictures. She freaking said if you don't like the way you look then there's nothing we can do about that. Who the *** says that to a customer? And she says you complained about the pictures that even your husband liked! The heck! Can't a customer feel dissatisfied?! I was calm, never raised my voice, but inside I felt like a little child being scolded. I paid for it, don't I have the right to say I don't look good in those pictures?! Should I have said instead that I love all of them so she could be happy?! Nobody should come home crying from a photoshoot.

User's recommendation: Do not come Mondays. 615pm.. Jcpenney portraits in Cedar hill, off of belt line.

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ID
#2610859 Review #2610859 is a subjective opinion of poster.
Location
Cedar Hill, Texas
Service
Jcpenney Portraits Photographer
Cons
  • Worst customer service ever
Preferred solution
Let the company propose a solution

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New Reviewer

Our visit

OK this is the husband we'll the lady that took the pics rushed us could instant a word she was saying her Ideas for poses were well I'd say in educated kinda yelled at my kids I mean seen every picture and didn't re take not a single one on the computer barley seen the pics when loaded up they r plan out trash seriously trash I mean my son could've done better like when you hire employees do you even look at portfolios or keep them up education?? Or do u just pay them so we get rushed into spending another of money for garbage want a refund plus keep the package please contact or will be all over facebookgo

User's recommendation: Yea I'll take them for free still be better.

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1 comment
#2016355

You are too stupid and your grammar is horrible!

ID
#2566594 Review #2566594 is a subjective opinion of poster.
Location
Akron, Ohio

Unable to submit payment

Ordered some prints, unable to submit payment through iPhone or iPad, but finally got through using the computer

User's recommendation: Use computer for payment.

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ID
#2520909 Review #2520909 is a subjective opinion of poster.

To ask about the $180 package does this include 1 or 2 outfits?

I wanna do the $180 package I forgot to ask if My Daughter can where 1 or 2 outfits for this package and I also wanna do the $50 off when you spend over $100
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ID
#2402336 Review #2402336 is a subjective opinion of poster.
Location
The Bronx, New York

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New Reviewer
Photographer talked fast like an auctioneer and had to be told to stop talking when I turned my back and was tending to my baby. She complained about not having time for her lunch break when I arrived on time to my website scheduled appt. She didnt offer ANY hard...
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ID
#2357656 Review #2357656 is a subjective opinion of poster.
Service
Jcpenney Portraits Christmas Photo Shoot
Pros
  • Groupon deal
Cons
  • Customer service
Preferred solution
Let the company propose a solution
New Reviewer
My experience at the studio was pretty good. I've been going to that studio for 20 years always been happy with the staff and quality of my prints. This year I received my prints in the mail because they were only shipping due to COVID. My appointment was on November...
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1 comment
#1967574

I don't believe in sitting for formal portraits or photographs. It's a waste of time and money.

With the available equipment of the 21st century, everyone is a pro. I hated when my mother made me wear Sunday clothes and sit in a hot bright boring place with a fake plastic facial expression.

It didn't look or feel like me. A major villan in that field is Lifetouch ; the school photo monopoly.

ID
#2357362 Review #2357362 is a subjective opinion of poster.
Pros
  • Person behind the camera and front desk
Cons
  • Quality of prints from printing company
Loss
$90
Preferred solution
Let the company propose a solution

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New Reviewer

Would like a refund and retake of photos

My name is maggie i had a photos session dec 19th saturday 2pm with my friend and our kids our photographer said photos came out great that she got good shots of us when we saw them to pick out photos we was not happy at all with we ask to do a retake she said no we cant we ask why she said they were book and they wasnt because we as earlier at check in were they busy she said no we had alot of cancellations today we were not happy at all with the services and photos we would like a refund and retake on the photos awful services
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ID
#2346703 Review #2346703 is a subjective opinion of poster.
Location
Trumbull, Connecticut
Service
Jcpenney Portraits Christmas Photo Shoot
Pros
  • Friendly
Cons
  • Unprofessional
  • Horrible photos
Loss
$116
Preferred solution
Full refund
New Reviewer
The lady was very rude when I got there. She was rushing me through everything. She didn't explain none of the fees upfront. During the session she did not tell us to fix our heads, where to place our hands or even tell us if something was wrong with our outfits. For...
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ID
#2343669 Review #2343669 is a subjective opinion of poster.
Service
Jcpenney Portraits Christmas Photo Shoot
Cons
  • Quality
  • I did not like any part of it
Loss
$150
Preferred solution
I would like a full refund and our pictures retaken. I would like for that lady to apologize as well.
First problem: jcpenney portrait personel coldly tell me on phone that if I do not come before end of year they will shred my portraits. I am confused: I was at portrait studio two weeks prior to them telling me this getting portraits taken and was told they would mail...
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ID
#2339817 Review #2339817 is a subjective opinion of poster.
Location
Salt Lake City, Utah

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New Reviewer

Poor quality images -refund/return

I received 2 canvases today 12/16/20. They are absolutely awful. There is a scratch in one of the canvases but the image quality is worse than Ive seen with your company. Ive had pics done 3-4 yrs ago and you guys did amazing. Not sure what happened now. I paid almost $400 for the session and portraits and regret spending my money. The photographer was ok but why do you produce such low quality, cheaply made canvases and images? I try calling and it always says youre too busy and to try again. Cant talk to a rep online. None are avail. How am I supposed to reach out and get this resolved if theres no way to communicate.

User's recommendation: Terrible quality images cheap canvases.

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ID
#2339741 Review #2339741 is a subjective opinion of poster.
Location
Saint Cloud, Minnesota
Pros
  • Person behind the camera and front desk
Cons
  • Quality
  • Customer service
  • Delivered product
Loss
$400
Preferred solution
Full refund

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Verified Reviewer
New Reviewer
Original review updated by user Dec 13, 2020
She was rude from the start said she tried to call first off I was standing in line 30 minutes early showed her my phone no calls we looked around store since two families were in front us us she was more than a hour behind. She carried on a conversation for twenty...
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ID
#2334975 Review #2334975 is a subjective opinion of poster.
Location
Burleson, Texas
Service
Jcpenney Portraits Photo Shoot
Pros
  • Close to my house
Cons
  • Customer service
Preferred solution
Apology

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Verified Reviewer
New Reviewer
We booked a session(3 actually) for our group of 9 and our dog. Im pretty sure I mentioned this when I booked the sessions several weeks ago. So we get to the studio this afternoon and the woman behind the counter and another person werent wearing their masks , the...
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ID
#2334842 Review #2334842 is a subjective opinion of poster.
Location
Deptford, New Jersey
Loss
$50
Preferred solution
Apology

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New Reviewer
Just received our xmas cards and was super happy with the photos/cards until i turned over to discover our last name was spelt wrong on the cards... It took 6 days to receive these, and i would rather not send out with spelling error to family, friends, colleagues....
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ID
#2329334 Review #2329334 is a subjective opinion of poster.
Service
Jcpenney Portraits Christmas Photo Service
Preferred solution
Immediate replacement of cards with correct spelling
New Reviewer
Update by user Dec 06, 2020

Unresolved

Original review posted by user Dec 06, 2020
First of all, the day that I originally planned to get my children and my nephews photographed was cancelled by a team member (The day of our appt at 12pm) after I had already prepped five children!!Sarcastic to be photographed on November 24th at 7pm. My...
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ID
#2323427 Review #2323427 is a subjective opinion of poster.
Location
Robinson, Pennsylvania
Service
Jcpenney Portraits Christmas Photo Shoot
Pros
  • Its in mall
Cons
  • Unprofessional
Loss
$127
Preferred solution
Price reduction

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