To start out with our appointment was at 6:15pm with 12 people, we didn't get seen until 7:00pm. So I get over that huddle, go to view them and the lady just click through them quickly and recommended I get the digital down load that way I would be able to select from...Read more
- Person behind the camera and front desk
- Listened to my suggestion
I didn't like
- Poor quality of products
- Supervisor and managers customer sevice
- Lack of experience of employee
Horrible experience. My boyfriend and I were very excited to take Christmas pictures with our dog, all in matching sweaters, and it all turned into a NIGHTMARE. I called the night before to make reservations, they told us since we have a dog they can only take us at...Read more
I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them. Now I have to wait until the 13th. The woman even said let me reorder them for you and see if there’s a charge. A CHARGE... why would there be a charge for...Read more
Jcpenney Portraits - Complaint
Had pictures taken by a very nice patient photographer, Ty. Unfortunately we had a women who did the sales, Latoya i think she was rude, unprofessional and we wanted to walk out because of her. Ty did an excellent job and all she would do is complain. Whoever her boss is ... get rid of her. She is not a team player
Jcpenney Portraits - Disorganized
Horrible customer service experience. Schedule an apt at 5:45 pm for pictures. They called me an hour before hand telling me there behind 45 minutes. Showbuguys to check in 44 min later than my time and they tell me they are taking the 6pm apt and I had to wait another 30 min. Ridiculous and so disorganized. They need to learn how to schedule appointments better.
Jcpenney Portraits - Terrible
Made our appointment weeks ago for my 2 mo old and 2 year old. We get there and they’re running over one hour behind. We left, completely unprofessional and wasn’t able to get our Christmas family photos.
Jcpenney Portraits - Awful every time.
Have appointment at 5:00 in Orland Park illinois. Call in to say we late cause of traffic. They said we busy right now but it gonna be ok. Get there they said no body should say it gonna be ok at all . They let me have a option to wait till they have open. Wait 2 hour and half then they said cannot take you at all. Going home. So mad.
I've gone to the JCP portrait studio in Gainesville several times and havent had a problem. But this most recent time we had a different woman from the one we usually get. Her name is Namo i believe she was rude and rushed us from the moment we got there. She had...Read more
I didn't like
- Customer service
I had an appointment for Saturday at 3pm. When I arrived I called from the parking lot and asked if I could come in a little later because my baby had fallen asleep on our hour ride there. I was told no. Woke her up, walked inside, and was told there was going to be...Read more
We went to the JCPenney at the bay plaza mall. Mainly to take pictures of my 6 month old and update our family picture. I litterally left there in tears. As soon as we walked into the studio they started with a bunch of poses with the whole family. The baby was already...Read more
The photographer Rebecca at Novi, MI JCPenney Portraits ruined my experience. I was very excited to get pictures taken for my college graduation and put in a lot of effort prior to appointment (makeup, hair,etc.) Rebecca made me felt very rushed. She took 4 pictures of...Read more
Went to get my 11 month old daughters Christmas photos done. I had wanted to do a few poses with her but the studio was so cramped it was impossible to get a good one of us. There was literally trash sitting behind the photographer. Additionally, I had Brought some...Read more
We have gone to the JCP portrait studio several times and our usually quite satisfied but not the case this time. How disappointed to have to wait over 30 minutes past our appointment, then rushed to take pictures,no fixing of the clothes, or straighting hair, showing...Read more
In past years, I have always used JcPenneys for portraits and had no problems. On 11/24/17, we had an appointment for family portraits with a 3 year old. The appointment was at 5:30 and we waited until 6:45. They told us upon arrival it would be 20 minutes because they...Read more
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