we had an appointment at 4:30 and said we had about an hour and half wait because they were running behind , bad customers service ,rude photographer named cassandra at the main place in santa ana they take in walk ins ,and the people that actually call to make an...Read more
I wrote the following complaint a week ago and was told she would look into my concerns - still waiting! We had a cousins photo shoot on Sunday 12/04. I had my 3 daughters and my niece all age 5 and under. It was going to be a Christmas gift for my mother and aunts. I...Read more
I went there yesterday to take pictures for my kids. It was a nightmare. I wrote a complaint to the company. The photographer was impatient and rude. His name is Jim. My kids are 3 and 2 ish. He expected them to sit and pose. They were considered "noncooperative"...Read more
Jcpenney Portraits - Worst service!
We waited over an hour to get my kids pictures done and we had to leave because she left us again in the back room! Worst service I've ever had! The photographers were not friendly well one was and they had no time management skills. Never going back
Jcpenney Portraits Photo Service Review
Out of the more than 30 shots they took, we only received 4! We paid and posed under the sun and we get 4??? JCPortrairs Meadows Mall in Las Vegas is the WORST. Worse than fly by night studios! Outdoor manager is so useless too!
Felt rushed they took 15 shotssaidthats all they do i was in there for 10 12 min complained they said i could reschedule another appt but does amy one realize its not that easy with getting 2 kids 20 months ready whether how many shots they should make it feel more professional very disapointed i go 2 times a year was very unhappy with service
Jcpenney Portraits Photographer Review
Photographer would not use the backdrop( dark) that I requested. Kept changing it . Did not want any props but kept bringing them into photos. Scared my granddaughter. 150.00 later, I could not get retakes. Photos actually look like my 4 yr old grandson took th with his Batman camera. Never use them again on Austin ,Tx. How difficult is it to use one background and one bench.
Disrespectful employees, worst time management, very rude and arrogant treatment to customers, showing racism to customers. What not to add? Jcpenney portrait studio in buckland hill mall, Manchester, ct is the worst place to go for your valuable moment to be captured....Read more
Horrible! Didn't use props, wasn't engaging my twins, was aggravated at them. Then another worker came she was abrupt with me said they already took 27 pictures and they only do 20. Didn't get a background change. Not 1 picture was good. They didn't even show me the...Read more
Brought my granddaughter into the Eastgate Mall, Cin., OH location on Nov. 17, 2016. Session was rushed and photographer was short, paid little attention to details and the photos were marginal. I found some acceptable and purchased. However, all the shots of the ones...Read more
I wanted to share my experience with your outlet at the Edison Mall in Ft Myers. It was by far the worst experience of my life regarding customer service. I will be doing a review shortly and posting it to the various sites online. I have never felt compelled to author...Read more
Absolutely absurd experience at JCPenney brunswick square mall East Brunswick NJ. Had an 1145a appointment for my 2 yr old twins xmas pics. I eventually walked out at 110p as i was still waiting to go in. Had 1 person ahead of me who was in process of getting there 50...Read more
I didn't like
- Who had an appointment already
- After an already ridiculous wait time
We had a 10:45 am appointment, scheduled online, and a voicemail confirmation for Saturday 11/26/16 at the JC Penney in 12 Oaks Mall in Novi. I knew as soon as we walked in things were not going to go well. The area was packed with people. The only customers being...Read more
I didn't like
- Lack of professionalism
- Customer service
I had an appointment for a Sunday and reserved a space online.. go there and no record of reservation.. still got to get in for pics. Photographer asked me to look at background choices and then other photographer took away choice clipboard.. I asked for it back and...Read more
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