I had an appointment at 5 in JCPenney the one that’s in international mall Miami,we been told after a family of 20 finished their session it would be our turn,when 2 hours passed I asked and said when is our turn,the lady told me they have a 4p.m appointment before us,...Read more
I had an appt. For christmas pictures at 4:30. At west covina. We waitied with my 3 and 6 year old for 2 hours until we were seen. Then when I pick up my pictures the 12th. They came out blurry. I had to redo the pictures I wanted which were very limited. The lady said...Read more
Such a terrible manager- her name is Guilliana; she is rude, atrocious, disrespectful! We had scheduled our initial shoot with the whole family and the initial photographer was terrible. She did such a terrible job, that we gave up hopes. Then they couldn’t finish our...Read more
To start out with our appointment was at 6:15pm with 12 people, we didn't get seen until 7:00pm. So I get over that huddle, go to view them and the lady just click through them quickly and recommended I get the digital down load that way I would be able to select from...Read more
Jcpenney Portraits - Complaint
Had pictures taken by a very nice patient photographer, Ty. Unfortunately we had a women who did the sales, Latoya i think she was rude, unprofessional and we wanted to walk out because of her. Ty did an excellent job and all she would do is complain. Whoever her boss is ... get rid of her. She is not a team player
Jcpenney Portraits - Disorganized
Horrible customer service experience. Schedule an apt at 5:45 pm for pictures. They called me an hour before hand telling me there behind 45 minutes. Showbuguys to check in 44 min later than my time and they tell me they are taking the 6pm apt and I had to wait another 30 min. Ridiculous and so disorganized. They need to learn how to schedule appointments better.
Jcpenney Portraits - Terrible
Made our appointment weeks ago for my 2 mo old and 2 year old. We get there and they’re running over one hour behind. We left, completely unprofessional and wasn’t able to get our Christmas family photos.
Horrible experience. My boyfriend and I were very excited to take Christmas pictures with our dog, all in matching sweaters, and it all turned into a NIGHTMARE. I called the night before to make reservations, they told us since we have a dog they can only take us at...Read more
I’m beyond pissed off and annoyed by jcpenneys. They lost my holiday cards and they wouldn’t even expedite them. Now I have to wait until the 13th. The woman even said let me reorder them for you and see if there’s a charge. A CHARGE... why would there be a charge for...Read more
Jcpenney Portraits - Awful every time.
Have appointment at 5:00 in Orland Park illinois. Call in to say we late cause of traffic. They said we busy right now but it gonna be ok. Get there they said no body should say it gonna be ok at all . They let me have a option to wait till they have open. Wait 2 hour and half then they said cannot take you at all. Going home. So mad.
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