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They charge me $200 for pictures that my sister-in-law got the same exact thing for for $75 when questioned they gave some type of *** excuse about high-resolution images that were sent to my email that I had rights to and that was the only way I would be able to print...
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1.0
#1238140
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Jcpenney Portraits - Worst experience with portrait photos

We received some pictures recently (February 2018)with the new born kid and our family and the quality of pictures were worst of its kind . The pictures we got didn’t even have a basic editing. Really disappointed with the portraits.pictires taken with iPhone 8 Plus were lot better quality than JC penny portraits .
1.3
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Advertised vs Delivered
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Value for money
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#1215297
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I bought a living social coupon for a portrait sitting for my Granddaughter. We called and made an appointment and were told that our time was 4 p.m on Saturday afternoon. We never received an email or call to confirm our appointment we received nothing from J.C....
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1.2
#1208475
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I'm here at JCPPortrait at Aventura Mall. I turned down yesterday because I didn't have an appointment. It was understood. I book for today at 2pm. I showed up at 12pm exactly to check in. I never left patiently waiting. Why in the world 11am, 12:30 and 1:30...
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2.4
#1207853
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I went in for business photos and was very disappointed. The photographer never tried to adjust me, my head was up in some, in others my hair was sticking up on one side, in another it was in front of my face but worst of all, in all of them, there was lipstick on my...
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1.0
I didn't like
  • Posing
  • Product and service
#1191288
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Jcpenney Portraits - Best experience yet! Thank you!

Brittany was AMAZING! She took beautiful photos of my daughter and she was so great to work with. I have been going to JCPenney portrait studios for ten years. Today was my best experience yet. Thank you for the beautiful memories!!
5.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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Value for money
Website
#1191262
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Jcpenney Portraits - Want a refund please

Hi.. I was there today taking pictures for my daughter Feb 10 I’m a good costumer been there a couple of times but for some reason my daughters pictures came out horrible so serious don’t like any of them I want a refund I wish they would of gave me more time.. don’t like none of the pictures..
#1187365
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i just had the worse experience with jcpenny portrait in queens center mall location. i was scheduled to had a photo session with my newborn and husband yesterday and when i reached there i was 10 minute late and they told me at the front desk i have to wait longer cuz...
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1.0
I liked
  • Close to home
I didn't like
  • Staff behavior
  • High service fee for nothing
  • Rude employees
#1182635
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I used the one in Main Place Mall in Santa Ana, Ca. The store hours didn't match what was on the web site. When we returned to get the pictures they were wrong. I called no mgr on site until Wednesday, its Monday. I live in Alaska. I was hm for the holidays. They had a...
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1.0
#1176497
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Jcpenney Portraits - 10am appointment

Never again will i go to the one in st.charles mall in md
1.0
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#1173535
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