Horrible! Didn't use props, wasn't engaging my twins, was aggravated at them. Then another worker came she was abrupt with me said they already took 27 pictures and they only do 20. Didn't get a background change. Not 1 picture was good. They didn't even show me the...Read more
Brought my granddaughter into the Eastgate Mall, Cin., OH location on Nov. 17, 2016. Session was rushed and photographer was short, paid little attention to details and the photos were marginal. I found some acceptable and purchased. However, all the shots of the ones...Read more
I wanted to share my experience with your outlet at the Edison Mall in Ft Myers. It was by far the worst experience of my life regarding customer service. I will be doing a review shortly and posting it to the various sites online. I have never felt compelled to author...Read more
Delivery Service Review
My portraits were beautiful. I paid extra for expedited delivery for a specific event and still haven't received them. The excitement I initially had died when I realized o ordered all these beautiful photos with no one to give them to, because the event is over!
Jcpenney Portraits Photographer Review
Waited way past appt time just to be rushed at super speed through choices. Got ripped off and talked into NOT using my coupon. Didnt get to design my cards myself. Photographer was RUDE... And i ended up spending way more afterwards cause they couldnt fix my order unless we canceled and started ovet.
Jcpenney Portraits Christmas Pictures Review
Very disappointed and felt rushed through photo session.
Jcpenney Portraits Photo Shoot Review
Young lady taking pictures was nice but they were busy and i feel our pictures were rushed. We were there for christmas pictures and we didn’t have any change in backgrounds for individual pictures. I had coupons which i couldn't use do to little print restrictions. I feel waited over an hour and didn’t complain and i was rushed out. I was very disappointed. Sincerely Gail Northup
Absolutely absurd experience at JCPenney brunswick square mall East Brunswick NJ. Had an 1145a appointment for my 2 yr old twins xmas pics. I eventually walked out at 110p as i was still waiting to go in. Had 1 person ahead of me who was in process of getting there 50...Read more
I didn't like
- Who had an appointment already
- After an already ridiculous wait time
We had a 10:45 am appointment, scheduled online, and a voicemail confirmation for Saturday 11/26/16 at the JC Penney in 12 Oaks Mall in Novi. I knew as soon as we walked in things were not going to go well. The area was packed with people. The only customers being...Read more
I didn't like
- Lack of professionalism
- Customer service
I had an appointment for a Sunday and reserved a space online.. go there and no record of reservation.. still got to get in for pics. Photographer asked me to look at background choices and then other photographer took away choice clipboard.. I asked for it back and...Read more
I purchased a Groupon for a free picture, up to a 10 X 13 and 3 poses on a disc for $29.99. We waited for at least an hour even though we had a sitting time. After the pictures were taken, we waited another 30 minutes to view them. The gal was playing around with the...Read more
I didn't like
- Poor customer service
With tear down my eyes I had ugly experience with the pictures taken November 6 I had appoiment in jcpeney I'm not happy with this situation my son is in the army he come back from Afghanistan because he was hurt he had surgery in north Caroline and he had one month...Read more
I have never received such poor customer service. The young girls that were working were horrible. She was texting in the middle of the appointment. I've tried to speak to the manager at this location but I am told is always unavailable. We all know how hard it is to...Read more
We scheduled a 9:15 am appointment for my grandson on my day off at the Roseville Galleria. They left me a message to go to go to the shoe section entrance. First, that's assuming I am familiar with the mall and their store floorplan. Neither was the case. We walked...Read more
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