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1.7
Updated by user Dec 06, 2020

Unresolved

Original review posted by user Dec 06, 2020

First of all, the day that I originally planned to get my children and my nephews photographed was cancelled by a team member (The day of our appt at 12pm) after I had already prepped five children!!Sarcastic to be photographed on November 24th at 7pm. My nephews had fresh haircuts and my daughter was scheduled to get her hair done.

Her reasoning for cancelling on the day of was because the computer made a gliche and they close at 7pm. The next available date was Friday Dec 6th. My nephews werent able to make it and I had to work that night but I proceeded anyhow because I really wanted to have nice pictures of my children. We get there a little after 6pm on Friday and a team member proceeds to tell that if I was a little later she wouldnt have been able to take my childrens pictures.

The whole time my 1 year old son and 8 year old daughter were being photographed felt rushed. She hardly did anything to make my one year old smile( I had to ask her if she had a toy or something). On top of that the small studio was filled with people( in the middle of a pandemic). The whole experience was just horrible and I drove 40 minutes to get there.

My tip for you guys is instead of thinking about how much money you can make by scheduling as many people as you can in a small time frame, think about your customer and the overall impression of your company you are making upon them. I ended up picking a few pictures but I will not be returning.

User's recommendation: Go somewhere else.

Monetary Loss: $127.

Preferred solution: Price reduction.

Jcpenney Portraits Pros: Its in mall.

Jcpenney Portraits Cons: Unprofessional.

Location: 2000 Park Manor Blvd, Pittsburgh, PA 15205

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